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When attempting to print a custom envelope I get a message "the document page is set to custom form that may not be supported by this printer driver"

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To reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.

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HP LaserJet 3050 All-In-One Printer blank pages after attempting to print second envelope from same document - turning off and back on solves temporarily


If the same fault occurs with different printers it is almost certainly caused by the document.
"...second envelope from same document" suggests you are using a mail-merger. Is that right?
What happens if you start again from scratch? Mke a new document and try to print it a a single entity, without using mail merge?

Feb 05, 2016 | HP LaserJet 3050 All-In-One Printer

3 Answers

Custom size doesn''t present on your driver on Form to Tray Assigment in


Hi, I can't understand what "Custom size doesn''t present on your driver " means. the drver is just the piece of sofware used by windows to make your printer work. Custome size setting should have nothing to do with the driver.

Feb 23, 2008 | Epson LX-300 Matrix Printer

1 Answer

Avery labels set


try going to driver printing preferences /paper or paper/quality tab and set your size for custom and to the 4 x 6 specific size for that sheet and the type as labels for tray 1.

Oct 21, 2013 | HP LaserJet 1020 Printer

1 Answer

I am too stupid to print an envelope


No, your not. The M24 has to be the hardest machine on earth to print an envelope on, It is the biggest headache I have ever seen in printing. Here are the instructions and good luck.

NOTE: The PCL driver is the only driver supported for printing envelopes. There is no support for printing to envelopes using the Adobe PostScript® printer driver. It is necessary to complete all steps to successfully print envelopes.

NOTE: If printing through a server, changes to the driver must be made at the server level.

To set up the custom size paper for the printer:

NOTE: The setup of the custom size paper is a one-time step. Once the custom size is setup it remains an available paper size until it is changed.
  1. At the workstation, click on [Start], point to [Settings], then select [Printers].
  2. Right-click on your printer and select [Properties] from the menu. The Printer Properties window will be displayed.

    NOTE: Use the custom size paper in the printer driver when printing within an application.

  3. Select the [Configuration] tab.
  4. Select [Bypass Feed Orientation] and make sure it is set to Portrait in order to feed the envelopes long edge feed (LEF).
  5. Select [Custom Paper Size].
  6. Select one of the five custom sizes.

    NOTE: There are five custom sizes that can be set up for use in the printer driver properties. Custom Paper Size can be given an individual name by selecting [Name]and typing the name for the custom size, such as, envelope. The name will then appear as an option in output size.

    Three types of envelopes are supported:
Type for Envelope Metric Size Imperial Size Monarch 98.4 mm x 191 mm 3.9 x 7.5 Inch Commercial #10 105 mm x 241 mm 4 x 9.5 Inch DL 110 mm x 220 mm 4 x 8.6 Inch
  1. Enter the short edge and long edge values for the envelope size you are using. The driver will now show the new custom size as one of the choices in Output Size.
  2. Click [OK].
To set your printing preferences for the printer:
  1. At the workstation, click on [Start], point to [Settings], then select [Printers].
  2. Right-click on the printer you want to print envelopes and select [Properties] from the menu that will be displayed.
  3. Select [Printing Preferences].
  4. Select [Tray 5] (Bypass) for the Paper Source.
  5. Select [Heavyweight 2 (170-220 g/m²)] for the Paper Type.
  6. Select the custom size you created for envelopes for the Output Size.
  7. Click [OK] twice to exit the Printing Preferences and the Properties windows.
To print envelopes at the workstation using Microsoft Word®:
  1. Open your Word application.
  2. Select [File] on the top left of the toolbar.
  3. Select [Print] from the menu. The Printer window will be displayed.
  4. Select the printer that you will use to print the envelopes. This printer will use the same driver where you defined the custom paper size.
  5. Select [Close].

    NOTE:If you do not select the correct driver you will not be able to select the correct paper size in Page Setup.
To print envelopes at the workstation using Microsoft Word Page Setup:
  1. Open your Word application.
  2. Select [File] on the top left of the toolbar.
  3. Select [Page Setup] from the menu. The Page Setup window will be displayed.
  4. Select the [Paper Size] tab.
  5. Use the paper size pull-down to select the paper size you defined in the driver. The paper size will be listed by the name you gave it in the driver setup. The default will be custom 1, 2, 3, 4 or 5.
  6. Make sure the orientation is set to Landscape and select [OK]. At this point edit the page with the information you want printed on the envelope.
  7. Select [File] from the toolbar.
  8. Select [Print].
To load envelopes at the printer:

Load the envelopes into Paper Tray 5 (Bypass Tray). The orientation needs to be long edge feed (LEF) with the flap closed and the flap side at the lead edge, and the print side facing down. The printer is now set to print on the envelope.

NOTE: Load a maximum of 10 envelopes into Tray 5 (Bypass Tray) at a time. You may be able to fit a few more depending on the envelope's thickness but do not exceed the max fill line on the tray. The envelope may wrinkle depending on its weight and stiffness. The machine is not designed to handle high-capacity production envelope printing.
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Feb 09, 2009 | Xerox WorkCentre M-24 Color Copier

2 Answers

Can't print custom envelope on HP Photosmart 7280


OK, to make this clearer, I had the same problem on my HP C7180. It seems to be rampant throughout their Multifunction printers.

My Fix, combining several others:

1. Go to Printers and Faxes on your Start Menu. In the Printers window, select Server Properties from the File menu. Use the Forms tab of the Print Server Properties dialog box to view printer forms. You may also see lots of forms that you wish your printer could see, but don't worry, it'll see the one you create now. And be sure when you create your form that you use the narrower dimension for the width and the longer dimension for the height. Usually for envelopes you will print in landscape mode.
2. Select the Create A New Form check box.
3. Enter a new name for the Form in the Form Description For field.
4. Use the fields in the Measurements area to set the paper size and margins. *Use the narrower dimension for the width and the longer dimension for the height*.
5. Choose the Save Form button to save the form. The Save Form button only gets pick-able when you type in a different name than what's there already.

Now go to your document program, such as Word. Make sure the window for the document you want to print is the active window. Select File/Page Setup..., Paper Size Tab, and there select the form you just created from the dropdown list

Still in your document program, select File/Print... then Properties. Select the Features tab, which may be differently named. Under Resizing Options/Size dropdown, select More... and there you'll find your newly created form down at the bottom, under Custom. Pick it.

If you're printing envelopes or other things where the way you view it it's wider side-to-side than it is tall, be sure and select "landscape" in both "page setup..." on your document program and in File/Print.../Properties/Features?Basic Options.

When I did all this methodically, I was able to print my Christmas envelopes. Yay!


Nov 25, 2008 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

HP 1280 Error message


well...the printer settings will be the key. open them up and make certain that you're tray assignments are in line with your A4 paper.




Aug 20, 2008 | HP DeskJet 1280 InkJet Printer

1 Answer

HP Photosmart 6150 AIO


Sounds like it might be the same problem I had on my HP C7180. It seems to be rampant throughout their Multifunction printers.

My Fix, combining several others:

1. Go to Printers and Faxes on your Start Menu. In the Printers window, select Server Properties from the File menu. Use the Forms tab of the Print Server Properties dialog box to view printer forms. You may also see lots of forms that you wish your printer could see, but don't worry, it'll see the one you create now. And be sure when you create your form that you use the narrower dimension for the width and the longer dimension for the height. Usually for envelopes you will print in landscape mode.
2. Select the Create A New Form check box.
3. Enter a new name for the Form in the Form Description For field.
4. Use the fields in the Measurements area to set the paper size and margins. *Use the narrower dimension for the width and the longer dimension for the height*.
5. Choose the Save Form button to save the form. The Save Form button only gets pick-able when you type in a different name than what's there already.

Now go to your document program, such as Word. Make sure the window for the document you want to print is the active window. Select File/Page Setup..., Paper Size Tab, and there select the form you just created from the dropdown list

Still in your document program, select File/Print... then Properties. Select the Features tab, which may be differently named. Under Resizing Options/Size dropdown, select More... and there you'll find your newly created form down at the bottom, under Custom. Pick it.

If you're printing envelopes or other things where the way you view it it's wider side-to-side than it is tall, be sure and select "landscape" in both "page setup..." on your document program and in File/Print.../Properties/Features?Basic Options.

When I did all this methodically, I was able to print my Christmas envelopes. Yay!

Jul 29, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Printing an envelope in cs3 on an epson stylus photo r1800


You can try using Microsoft word in printing on envelopes, it is easier. On my MS word>tools>letters and mailings>envelopes and labels>click on feed and use the fourth from the left option.
Load the envelope at the right side of the printer> the envelope flap should be on the left facing the printer.





Jan 25, 2008 | Epson Stylus Photo R1800 InkJet Printer

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