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I am getting an error code on my HP Photosmart D5160. It is a long one so here I go. -003311FF44ddd6--. Now, those ones could be a capital I, but I am not sure. The red exclamation make is lit constatly. The power button it lit constantly. I have done everything I know to do according to the HP website; reset, unplugged, looked for paper jams; etc. Please help - I need some direction? Thanks for your help, Allison

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I gave HP some negative feedback on their failure to provide an error code lookup on their support page for this printer. In the meantime, did you hear any unusual noises from the printer the last time it ran, or do you hear any when you turn it on? If you do, try to locate where in the printer they come from, and inspect the components there for cracked plastic gears; loose springs, etc.

Also (this is a shotgun solution), locate the clear plastic ribbon behind the ink cartridge carrier. This has very fine vertical stripes marked on it; it's used for optically tracking the position of the carrier. Dampen a cotton swab with isopropyl alcohol (used to make rubbing alcohol) and gently wipe this ribbon along its entire length using vertical strokes. Pay special attention to the right end of the ribbon; this is where ink spray is most likely to get on the ribbon, ink here can cause a cartridge homing error.

Another possibility is an excessive buildup of waste ink in the cartridge parking area. Open the printer as you would if were going to change the ink cartridges so they are away from this area, then unplug the power cord on the printer (you'll need to do this to clean the right side of the optical ribbon anyway). This may give you access to clean out the ink from the cartridge storage section, but you may have to partially disassemble the printer to really get at it. This will be a messy job, so have plenty of rags or paper towels on hand, and isopropyl alcohol as well for solvent. On some printers, there is a waste ink tank with an absorbent pad under this area; when it gets full the printer shuts down with an error. Usually (depends on model) this is a major pain to get out, but it cleans up with soap and water and can be put back in when it's dry. There may be a secret code required to reset the ink tank error when this is done.

Posted on Jul 15, 2017


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