Question about HP Officejet 5610 All-In-One InkJet Printer

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Communication error occurred with scanning component. Please advise on how to solve this problem.

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  • savvy12 May 27, 2008

    Thank you for the information. I am finally able to scan. Again! thank you.


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First try to scan from the scanners and camera wizard in control panel to check the communication between the computer and the all-in-one. If we are able to scan fine from the control panel, then search for the scanning file hpqscnvw.exe and try to scan from there, if you are able or not able to scan from the scanning file, download the scan diagnostic utility from the HP website and run it and try to scan, if the issue persists reinstall the all-in-one software.

Posted on May 27, 2008

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I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



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1 Answer

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hi i have a same problem regarding to hp 1210 all in one printer .scanner .copier what i will do so that i can scan picture tnnx for answering my question this is my yahoo messenger alfredo_torreliza2000@yahoo.com plz send your answer to this yahoo messenger

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Hi,

Im very sure that you encountered that message when trying to scaning using the HP Director / HP solution center. Here are the steps that i want you to do inorder to solve the issue.

1. Insert the CD that you used to install the Software.
2. The Window for installation will pop-up, CLICK ON UNINSTALL. (note: make sure that you unplug the usb cable from the back of your computer before uninstalling the SOftware).
3. When done, restart your computer.
4. Re-insert the CD and Click on INSTALL.

The reason why you encounter such problem might have something to do with the corrupted components of the Software installed in your pc.

Thank you so much.

adonscott

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well, reinstall the software and see if it will work.

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