Question about Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive

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I am plugging the hard drive into the usb slot of my computer, but the computer is not recognizing or picking up the hard drive.. I can feel the hard drive running once plugged in but cannot find it on the computer.. please help as i have important stuff on the passport hard drive

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  • vip07 Sep 29, 2010

    The hard drive does not have external power.. it is powered by the usb port and it is not 250GB but rather a 750GB

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Hi.

First step you can take is disconnecting hard drive from power, and disconnecting computer (after turning everything off). On laptops also remove main battery. This procedure drains electrostatic charges that may prevent USB devices from being recognized.

Also go to My computer and check if there is a problem with USB in hardware devices.
Before getting desperate about the data, a more definitive test is done connecting the HDD to a different computer.

If the unit is not detected on more of one computer, test first a different USB cable, and check USB connection on both sides (I used to sell WD once, Passport and MyBook have a weak USB connector at the back).

If still no luck, then the disk may be faulty. In that case, first step in data recovery is mounting the internal disk drive into a different enclosure. Enclosure must not necessarily be WD, just ensure that is PATA (IDE) or SATA, depending on the original HDD (I think 250Gb are SATA).

If mounting the disk into different enclosure still does not work, then the disk itself is defective. In that case you can only get data using an expensive facility.

IF the disk is not recognized, the problem is usually either computer or enclosure, not the HDD by the way. Your data are probably still in the HDD.

Here general troubleshooting for Mybook, steps are the same:Test for the MyBook .

Posted on Sep 29, 2010

  • Ginko
    Ginko Sep 29, 2010

    Re:hard drive does not have external power.. it is powered by the usb port

    I know, simply disregard the "disconnect power adapter" in the link.The link referred to bigger brother Mybook, the 3.5 inches. THis is the 2.5 inches and it is powered through the +5V line in USB from computer.

    RE:and it is not 250GB but rather a 750GB

    The only change is that in the 750GB the internal hard drive is for sure a SATA.

    The answer remains the same.

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