Question about HTC Touch Pro Smartphone

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My HTC touch pro has some backlight problem or maybe hardware. When I press the power button the backlight turns on and turns off itself within a split second. and when i leave it to charge. the backlight will come back up as long as i do not touch the screen or press any button. Anyone out there had this kind of problem and can help me out? which part of the phone has been damaged or worn out? I tried dismantling the phone and reassemble back but there is no luck.

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  • yippe91 Sep 29, 2010

    I have kinda managed to get the backlight on.. I set the backlight till the dimmest / the lowest and the backlight is back on..

    while the other backlight settings do not work..

    I tried soft reset and hard reset and its the same

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  • HTC Master
  • 17,129 Answers

If the resett has not helped to confirm the error to be software related or not it will be good to have it checked on an HTC service centre for a code error. It will then be confirmed if this is a hardware issue.
Get estimate and decide, get warranty if it is within the period.

Posted on Sep 29, 2010

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1 Answer

I went cleaning my htc p5500 screen with a dap clothes and rub it up and down now the touchscreen isnt working,jus would like to know if i reboot it will the touchscreen work?


FOLLOW this steps and fix it. God bless you

  1. Hard Reset
    • 1
      Pull out the stylus from the back of the HTC Touch Diamond or the side of the HTC Touch Pro.

    • 2
      Using one hand, press and hold the volume down button on the left side of the device, the power button on the top of the device and the circular button on the face of the device. It is generally easiest to hold the volume down button with your thumb, have your palm over the LCD, press the power button with your index finger and the circular button with your pinky.


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    • 3
      Continue to hold the buttons down while you turn the device over to access the back side. Use the stylus to press the "Reset" button, located near the end of the stylus cavity on the Diamond, and by the port on the bottom of the device on the Touch Pro. Release the "Reset" button, but do not stop holding the volume down, power and circular buttons.

    • 4
      Turn the HTC Diamond over and watch the LCD. When a message appears saying that this operation will delete your data, release the three buttons. Press the volume up button to complete the hard reset.

    Clear Storage
    • 5
      Slide your finger to the right along the bottom of the LCD until the "Settings" option appears. Tap "All Settings" on the device.

    • 6
      Tap the "System" tab on the screen and then tap "Clear Storage"

    • 7
      Select the drop-down box and choose "Clear Storage Only." Type "1234" into the text box confirming that you do want to delete your information and then press "Yes."

Jul 25, 2013 | HTC Touch Dual P5500 Smartphone

1 Answer

Charging problems, light comes on as charging but icon doesnt show up and doesnt charge


Back up all your files
And do a Hard Reset on your HTC Touch Pro

1. While the HTC Touch Pro is off, press and hold Talk/Send, End and Power until you see a message on the screen about deleting all data.
2. Release the buttons after the message appears.
3. Press the Volume Up button.

See if this helps -

Best Regards
Mr Solutions

Mar 11, 2011 | HTC Touch Pro Smartphone

1 Answer

Sprint htc touch pro 2 - will locking prevent accidental dialing or does it have something to do w/the backlight,,,every couple min. phone lights up and then the buttons are too easily accessed leading to...


locking your phone will help stop accidental dialling. if you don't lock your phone all you have to do is touch the screen and your ready to press buttons if you lock it then you have to unlock before you can press them, so in turn to acccidently call somebody it would have to unlock itself in your pocket.

Dec 14, 2010 | HTC Touch Pro Smartphone

1 Answer

Screen broken on htc touch pro 2


Would you mind telling us, what it is that's broken. Did the lcd physically broke (i.e. in serveral pieces)? In that case, you have to replace it.
Did it just stay black? Could you check (with a bright lamp) whether you can see a hint of a little, then? If so, the backlight has gone bad. If not, or if you can see it lighting up on start, but it stays black, it might be the connector...
If the screen itself works, but the touch part of the touchscreen does not, look around here, there's a solution in a thread called "HTC touch pro... touch screen has stopped working".

Aug 15, 2010 | HTC Touch Pro Smartphone

1 Answer

Won't turn on


Obviously first thing is battery, maybe it is defective. Or it could be contacts in the battery compartment. Or the power button. You could try the soft reset (right-hand side of the phone under the back cover, a red (or green) button.

Aug 01, 2010 | HTC Touch Pro2 Smartphone

1 Answer

My touch pro 2 keeps resetting by itself...


Phone is one of the best, people just need to read User manual! When screen is off briefly press Power button and that will "wake up " the phone.

Sep 21, 2009 | HTC Touch Pro2 Smartphone

2 Answers

HTC Touch Diamond Back light problem


Well you need to install app called "NO SLEEP". Google it as there are many versions.

May 28, 2009 | HTC Touch Pro Smartphone

2 Answers

My HTC Touch Pro turns completely off in the middle of the night


I think I have found out the way to solve this problem! I think! Ok on my phone I changed the power settings. Go to settings>all settings(if on touch flo)>system tab>power>advanced tab> then uncheck the two boxes that says "turn off device if not used for". Hopefully this works because I don't want to trade in my htc for another phone. Try it out and let me know if this works for you or not.

Mar 30, 2009 | HTC Touch Pro Smartphone

1 Answer

HTC Touch Diamond Back light problem


Well this is for purpose to avoid screen to start application when contacted with your ear. Once youre on the call just briefly push power button and screen will stay on.
Rate me if helped. Thanks.

Feb 28, 2009 | HTC Touch Pro Smartphone

4 Answers

UNABLE TO BOOT htc touch pro


voldown, central key and reset botom at the same time, then text appear, choose number 1 for restore manufacturer default pressing volup or 2 for restore munufacturer default and format moviMand pressing voldown and wait a few seconds.

Oct 16, 2008 | HTC Touch Pro Smartphone

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