Question about SanDisk Sansa Clip MP3 Player

2 Answers

Won't turn on, light up, or get read by my computer

Last night my sansa clip worked fine. now i tried plugging it into the computer and it doen't read it and my clip won't even light up. i tried turning it on not plugged in and it won't turn on or anything. really frustrated!!! any help???

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  • 8 more comments 
  • rini10 May 25, 2008

    i have only used one usb cord, it worked this morning, and i unplugged it from the computer and it won't turn on or be recogized by the computere

  • Anonymous May 26, 2008

    My computer recognizes the device when it is plugged in but it won't turn on when I unplug the device. The light goes off immediately after being unplugged. It used to say refreshing database but now nothing????

  • pillzbury Jul 04, 2008

    it just wont work

  • Anonymous Jul 08, 2008

    i was listening to my songs on my sansa clip 1gb and i saw it was getting low on power so i plugged it in to the computer and in a half hour i unplugged it and now it wont turn on or light up.

  • angelhampton Aug 13, 2008

    MY SANSA CLIP MP3 WONT TURN ON

  • anthony salmon Aug 21, 2008

    i drop it so when i turn it on it wont work but when i put it in the computer it works

  • anthony salmon Aug 21, 2008

    i drop it one time and when i try to turn it on it dont work but when i put it in the computer it works

  • NinjaManRawr Oct 04, 2008

    I Have The Same Problem But It Says Fully Charged When I Unplugged It It Wont Come On At All D:

  • wtfmuch Mar 26, 2009

    I LEFT MINE 2 CHARGE OVERNIGHT, AND NOW IT WONT TURN ON :(

  • wtfmuch Mar 26, 2009

    ok cool i held the power switch 4 like 30 secs, then plugged it in, and it started charging. IT WORKS :)

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2 Answers

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  • 8,596 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 28, 2008

1-866-SANDISK (726-3475) mabe they can help

Posted on Sep 17, 2008

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1 Answer

Sandisk 4gb microSdhc wont read in computer


Hi Tyler person,







"- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

OR

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
download the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name)"

May 12, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Before I formatted my computers hard drive with windows xp my sansa clip was recognized. After the format I get the "Device unrecognized" pop up on the bottom right of my screen. I also looked at...


-Turn it OFF
-Put it in the HOLD position
-HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.


Hope this helps

Positive Feedback ALWAYS welcome :)

Mar 03, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

I was able to charge it fully last night but now it will not turn on this morning.It is a sansa clip i have tried holding the power up for a few minutes but still nothing.


I'm surprised it wouldn't turn on when plugged into external power. That would mean a different problem than a disconnected battery lead ... possibly a disconnected USB port lead, though then I would have expected that you'd be able to turn it on when not plugged in.

Feb 19, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa Clip lost all the music I had stored. It


You go to Settings, check System Info, check number of songs in there. If they are existing, you should change to MTP or MSC to play it. Or go to Settings, Reset All, Yes. Try it.
If you accidentally formatted it, can't restore them.
Good luck

Jan 24, 2010 | SanDisk Sansa Clip MP3 Player

2 Answers

Computer not recognizing mp3 sansa clip


Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Apr 09, 2008 | SanDisk Sansa Clip MP3 Player

13 Answers

Sansa clip problems with driver


Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Mar 01, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Wont turn on


Try to do a manual reset for your device.if that doens help you might have to replace the device...

Jan 04, 2008 | SanDisk Sansa e200 MP3 Player

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