Question about HP Photosmart C6180 All-In-One InkJet Printer

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Hp c6180 fax not working. Message: Unable to send or receive faxes, press Os to continue Despite the all possible settings and driver updates, the fax has never worked. How can I fix this?

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  • HP Master
  • 1,679 Answers

Hi,

Follow the steps one by one

1. Press the Setup button - Press OK
2. Scroll to Tools - Press OK
3. Press OK on Run Fax Test
4. It will list you possible causes why you are not able to send/receive fax

If you cannot solve the issue with the Fax Report, you can do a semi-full reset on printer
( do not do the semifull reset on printer if connected to wireless, If you do so, the printer will loose wireless connectivity to router and you will have to setup the printer on router again )

Disconnect the power cord from back of printer ( when printer is powered on )
Hold the # and 6 button and while holding connect the cord back

This reset will Erase fax logs, wireless connectivity any other memory stored in printer

Follow the instructions on printer screen to re-align the printer and cartridges

Try to send/receive fax and it should work.




* Please rate this solution with Thumbs up and comment to help us improvise in providing better support

Posted on Sep 29, 2010

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Try uninstalling and reinstalling the drivers for this printer, you can get them from the HP website

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I have two problems with my OfficeJet 6310: 1. The fax screens appear Hebrew. Similary, If I try to use the copier from the printer. This is continuously caused by HP Update 2. I can not send out a...


Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax

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2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

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When I try to send a fax the machine gives a message cannot receive or send fax. I am getting a dial tone through port 2 still. If bad modem can they be changed in this model?


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In order to find the solution to this issue, you need the fax number for another fax machine that is operating correctly with which to send and receive faxes. After trying each of the following solutions, try to send or receive a fax from this other fax machine to test if the issue has been resolved with your HP fax product. The other fax can be in the same building, on another telephone line, or at another location with someone who can assist. It can also be helpful to call the person or company that is sending the fax. That party can offer information about how that fax machine behaves when sending a fax. This information can be valuable in determining the nature of the issue.
There are several possible solutions to this issue. Start with the first solution and then continue with the other solutions in the order presented until the issue is resolved. When the issue is resolved, there is no need to continue troubleshooting.
Solution one: Run a fax diagnostic test
Run a fax diagnostic test to make sure that the HP fax product is set up correctly.
Load letter or A4 unused plain white paper into the input tray.
on the product control panel, press the setup button ( ).
Use the down arrow key ( ) to select Tools and then press the OK button ( ).
on the Tools menu, use the down arrow key ( ) to select Run Fax Test and then press the OK button ( ).
Review the results of the test.
If the result of the fax diagnostic test is All Pass ,
Reinitialize the fax
1. With the HP fax product turned on, disconnect the power cord from the back of the HP fax product and from the electrical outlet.
2. Connect one end of the telephone cord to the telephone jack and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Reconnect the power cord to the back of the HP fax product and then reconnect the power cord to the electrical outlet.
4. After the HP fax product reaches a ready state, try to send and receive a fax again.

If this works GREAT!, if not let me know....JCE

Apr 17, 2009 | HP Photosmart C6180 All-In-One InkJet...

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