Question about Computers & Internet

2 Answers

Hi, I am helping my brother re-install xp pro on his compaq 6710. after installing and updating to service pack 3 then running win update again it appeared that everything was running fine untill he tried to play a dvd via windows media player and keeps getting error messages related to the display resolution being incorrect. I went into to display properties and there are no settings listed for the default display. I did find some resolution settings and adjusted them down to 1024x768 with no luck. Would appreciate some advise. I was thinking the graphics card may have needed updating so latest drivers are installed. Perhaps it is the Monitor? Thanks in advance. Victoria Stephen

Posted by on

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,679 Answers

You may need to reinstall the Graphics drivers for your pc

Download the Drivers from this link below

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3356622&prodTypeId=321957&prodSeriesId=3356620&swLang=13&taskId=135&swEnvOID=1093




* Please rate this solution with Thumbs up and comment to help us improvise in providing better support

Posted on Sep 29, 2010

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,606 Answers

Ok first thing I would do is go to HP and then look for the support/drivers for the 6710. Then download the display drivers for it. You may also want to download and install the motherboard/inf files first then the video. XP has a default driver which works but once in a while it gets the odd thing wrong. The INF files tell windows what the actual hardware it is connected to such as the display. Without that the default monitor can be out.

The other thing I would do is install a codec pack. I use K-lite personal. It's free. If it is actually a codec issue then you might get sound but no picture when playing videos. I think the url was www.k-lite.com but not sure . If you search for k-lte codec you should find it easily.

You may also want to go to www.microsoft.com and download the DirectX setup. If that is missing or didn;t install it would also do this.

I doubt it is your video card. Your description sounds like typical windows/driver issues on a new system install. 99% of the time the problem is the sound card not working. The rest is video like yours.

Posted on Sep 29, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

What is service 3?


if your question refers to service pack 3 it is that lastest upgrades to the original operating system
for example win xp came out as win xp
later on in it's life a service pack 1 then 2 and finally a service pack 3 was issued where by all the updates were in a pack so that if you had win xp disc and installed it , then you could install service pack 3 and the operating system was up to date
xp is now no longer supported by microsoft and is rapidly falling out of service
win 7 is now up to service pack 1 ( last time I looked ) but with the large amounts of installing up dates , it may be around pack 2
.with the release of win 10 , win 7 will be no longer supported after a period of time

Mar 05, 2016 | Computers & Internet

Tip

What Does It Mean When Support for My Operating System Ends?


Microsoft Support for Windows Vista (with no service packs installed) ended on April 13, 2010, while support for Windows XP (without Service Pack 3 installed) ended on July 13, 2010. Windows 2000 support ended on July 13, 2010 as well.
There is no Service Pack 3 for the 64-bit version of Windows XP. If you're running the 64-bit version of Windows XP with SP2, you have the latest service pack and will continue to be eligible for support and receive updates until April 8, 2014.
If you are still running a version of Windows where support has ended, it means that version of Windows will no longer receive any updates from the Windows Update or Microsoft Update site. These updates are generally provided for security reasons to help protect the PC from harmful viruses, spyware, malware, and other malicious software. Windows Update also provides new drivers for your hardware that can improve the reliability of Windows.
Hackers love to take a security vulnerability in Windows and exploit it to their advantage. So, if a vulnerability is found in Windows XP or Windows Vista and you are not running the latest service pack, you will not be protected and will be at risk.

How Can I Tell What Service Pack is Installed?
Follow these steps to discover what Service Pack is installed:
1) Click on the Start Button
2) Right-click on either My Computer or Computer (depending on your Windows version)
3) Click on Properties
On this window, it should tell you which version of Windows along with which service pack is installed). It should also tell you whether you are running a 32 bit or 64 bit version of Windows.

Where can I download the latest Service Pack for Windows?
For Windows XP, click on the following link to download Service Pack 3

For Windows XP Service Pack 3 info, click below :-
http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

For Windows XP Service Pack 3 download, click below :-
http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4

For Windows Vista, click on the following link to download Service Pack 2

Windows Vista Service Pack 2 info, click below :-
http://windows.microsoft.com/en-us/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-2-SP2

Windows Vista Service Pack 2 download, click below :-
http://support.microsoft.com/kb/935791

on Oct 04, 2010 | Computers & Internet

1 Answer

HP dc5000 compaq - running win xp pro sp2 and it won't upgrade to sp3. Sp3 needed to run Nero 11.


go to this link http://www.microsoft.com/en-us/download/details.aspx?id=24 download winxp sp3 exe follow instructions disregard for IT professionals and developers this is the download you need after installing goto windows update and download and install updates

Aug 24, 2012 | HP Computers & Internet

1 Answer

I am missing the listing of an previous Security update for windows Internet Explorer KB938127 installed on 20/02/2008. Operating system in Windows XP home edition service pack 3 with IE Version 7. Since...


I downloaded the Internet Explorer 7 installation from http://www.microsoft.com/downloads/details.aspx?familyid=9AE91EBE-3385-447C-8A30-081805B2F90B&displaylang=en and let it finish then rebooted again.

Opened Microsoft Update and it again found available updates
KB953838 and KB938127 and both installed successfully.

Jan 11, 2010 | Microsoft Windows XP Home Edition

1 Answer

I can not install D-Link DSL 200 on the win xp sp3 for update 20 may 2009 pleaze help me


The only known solution to this problem is to either uninstall service pack 3 and 2, install the modem and install again SP 2 and 3, or format the computer, install Windows XP service pack 1, install the modem, then install SP 2 and SP3. A pain, I know. It's probably easier to just change modem. I welcome any developer who is willing to build an unofficial installer for this modem to work with SP 3 and Vista. Why throw away a useable modem only because the company that made it wants you to do so?

Jun 05, 2009 | D-Link DSL 200 (DSL-200) Modem

1 Answer

SP3 nightmare install


http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07159&lc=en&dlc=en&cc=us&product=1127351&rule=24868&lang=en#

This should help you also

s.gif
On March 6, 2008 Microsoft released Service Pack 3 (SP3) for Windows XP. Service Pack 3 contains all of the important Windows updates from previous service packs as well as additional updates that were released after Service Pack 2. To install Windows XP Service Pack 3 from the Internet on a home desktop computer use the Windows Update feature. CAUTION: If you have an HP Pavilion, HP Media Center or Compaq Presario desktop computer that has an AMD processor, your PC might encounter a startup problem after installing SP3 (or SP3 will not download from Windows Update). Before attempting to install SP3, install sp37394 - Microsoft Windows XP SP3 Upgrade Utility for systems with AMD processors . For more information, the following support articles from the Microsoft Web site can help: 322389 - How to obtain the latest Windows XP service pack (in English) 936929 - Release notes for Windows XP Service Pack 3 (in English) NOTE: One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

Jan 25, 2009 | HP Compaq Presario SR1620NX...

1 Answer

Problem in office 2007 setup


HI Deb,
You will need to update windows to service pack3 first. Then once completed click "start" and open "control panel" and then "Add Remove programs-software" Scroll through list of installed software and identify all and only the office related components "select" each component individually then click "remove/uninstall" Remove all previous installed office components, starting with the smallest sized file to the largest, once completed restart your machine and try the office install disk again. See below for service pack three download info and links:

Download the service pack manually You can use Windows Update or the Microsoft Download Center to obtain Windows XP SP3 online. Check for updates on Windows Update loadTOCNode(4, 'moreinformation'); To check for updates on Windows Update, follow these steps:
  1. Visit the following Microsoft Web site: http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
  2. Click Express (Recommended).
  3. If your computer is up to date, Windows XP SP3 will be one of the updates that is automatically selected. Click Install. If your computer is not up to date, Windows Update will offer some other updates that you have to install first. Install those, and then repeat steps 1 and 2 to obtain Windows XP SP3.
  4. For Windows XP SP3, review and accept the Microsoft Software License Terms.
Windows XP SP3 will be downloaded to your computer, and the Windows XP Service Pack 3 Setup Wizard will help you install it.
Download the latest Windows XP service pack from the Microsoft Download CenterIf you have problems obtaining the service pack from Windows Update, you can download the stand-alone update package from the Download Center. This page will say that this installation package is intended for IT professionals and developers. However, you can safely download this file. The following file is available for download from the Microsoft Download Center:
Download the Windows XP Service Pack 3 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4)

Jan 23, 2009 | Microsoft Office Professional 2007 Full...

1 Answer

I want to install win Xp Sp 2 but i can't do it


you need to have internet connection first then go to the website http://www.windowsupdate.com and you need to update the operating system from that site. in the process of updating it there will be an option there to update it to service pack 2 already.. sometimes you need to update other things first in the same website before that option comes up.

Jul 03, 2008 | Compaq Presario Notebook

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

47 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...