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It may be that the ribbon is mispositioned. There are quite a few points in the trouble shooting section of the owners manual. These start on page 53. Here is the link to the page at the zebra company site that you can download the manual from.
Check on your color (not mono) ink levels. If they are low, this could cause this.
Technical info: On this printer, envelope text is printed in "composite black" which means we mix the colored inks to make black. This is done for envelopes and not letters because of the ink properties which resist water and smear. If one of the colors is low, you'll get something other than black.
The Z715 needs a #50 black ink cartridge and a working color cartridge to print. To check if there ios ink coming out of your black or color cartridge touch the bottom of it to a paper towel and if you see a solid black blob or 3 blobs of Yellow, blue and red for the color then your problem is else where. If U are printing stuff from the internet sometimes the printer will try to use the color cartridge to print this so even though the black is working it comes out blank if the color is dry
Remove the right ink cartridge (color). You will get an error saying the cartridge is empty, but ignore that. Hit cancel on your printer. Print your job...when your print screen comes up, under preferences check the box for print colors in black and white. Your printer should print just fine without the color cartridge. Ignore the flashing red light.
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