Question about Dell A940 All-In-One InkJet Printer

2 Answers

Dell A940 printer - says hardware error 0502- have tried disconnecting lead fro printer an laptop [ as per manual] no go - what now please?

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  • purple_anne Sep 29, 2010

    Thank you - the printer is now working

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  • Dell Master
  • 19,396 Answers

Hi.

Check and eventually clean the encoder strip and the rail where the ink carriage is sliding.

I report a more elaborate procedure from Fixyourownprinter, here the original:

Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Check also this useful blog with pictures on the problem: Lexmark printers with "Hardware Error 0502?

Posted on Sep 29, 2010

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  • Master
  • 3,917 Answers

Hi,


For this type of issue turn on the printer. Pull the cartridge to the middle if it . Clean the cartridge with the soft cloth. Reinsert the cartridge. Restart the print. Just wipe this rod with a kleenex and the problem seems to go away.

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/


Please accept the solution if it's helpful. Do get back to us for any further query.

Thanks for contacting fixya.com

Posted on Sep 29, 2010

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http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

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Hi there

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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Hi: my name is Roland I have a dell a10 error 0502


Hi there
Hope this will do the trick
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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Make sure that you have the newest driver installed from Dell you can go to support.dell.ca to obtain the latest release of your driver.


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I found this:

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Hope it helps!

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