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Have a gateway MY6720. trying to download from a canon zr830 dv camcorder through a firewire 800 expresscard 2port device plugged into the side of the computer. when i plug in the cable from camera to the expresscard, the computer shows it recognizes new hardware and the next thing it can't find the driver. now what?

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  • terrypilot76 May 25, 2008

    in regard to previous request, operating system is windows vista with sp1 installed.
    the problem is not with the camera but somewhere after the camera - firewire express card or windows vista.

  • terrypilot76 May 25, 2008

    the problem is not with the camera as i took it to best buy and using the cable i have they tried it on another firewire capable computer and everything worked fine.

  • terrypilot76 May 25, 2008

    Just want to say thanks to all who contributed to solving the problem.

    Don't know exactly which one of you gave me the correct solution but I am so happy that I can now download my videos and get them read to burn on to CDs for my kids and others.

    terrypilot76

  • terrypilot76 May 25, 2008

    thank you all

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5 Answers

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  • Master
  • 3,587 Answers

So. terry..why is this reposted?

Posted on May 25, 2008

  • Patrick Michaels
    Patrick Michaels May 25, 2008

    terry..looks like Ginko had the best solution..you might want to reverse your acceptance on this one.

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  • Master
  • 1,665 Answers

Hi have a look at link below.may be usfull.
Windows Vista will automatically detect and install
most FireWire devices when connected. However, for
devices that do not install automatically, follow the steps
below to complete the installation
http://www.siig.com/Files/Manuals/0004/04-0442a.pdf

Posted on May 25, 2008

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  • Master
  • 6,966 Answers

Hi,

with the indulgence of the others....

Pls try uninstalling the Firewire 800 Expresscard physically from the PCM/CIA slot and uninstalling from your Device Manager. Reboot with the card. Re0insert card, re-install card (probably will auto). Try camera again.

Hope this be of additional help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on May 25, 2008

  • Louie  Role
    Louie Role May 25, 2008

    that should be "Reboot without" the card.

  • Louie  Role
    Louie Role May 25, 2008

    Glad to be of assistance and appreciate the rating.

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  • Master
  • 3,422 Answers

Hi,

Can you please tell me the operating system?

Posted on May 24, 2008

  • Priya darshan May 24, 2008

    If you can tell me your operating system i could give you the exact
    drivers but anyways even you can download it by your self it easy just CLICK HERE and select the model.



    Goodluck,

    Please don't forget to rate the solution





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  • Gateway Master
  • 19,396 Answers

Did you try reinstalling drivers

Posted on May 24, 2008

  • Ginko
    Ginko May 24, 2008

    Disconnect camera from firewire, also disconnect pc from power for ten minutes, to get rid of eventual electrostatic charge problems.
    Download and install drivers from here.
    It is important that you install camera software with camera NOT CONNECTED to computer . Connect camera only after installing software or if explicitly required by software


  • Ginko
    Ginko May 24, 2008

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