Question about NEC ND-3500A DVD±RW Dual Layer Burner

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I just replaced my old CD Writer/DVD player with the NEC ND-3500A . My old drive played DVD movies with video and sound fine but I get no sound out of the new one. I connected the included audio cable which didn't help. I also read that this cable isn't necessary in Windows XP which I'm running on. Why am I not getting sound from DVD movies that play fine on other computers? I forgot to mention that music CDs play fine. Thanks!

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You need a driver for the soundcard that is in this PC (onboard audio?) Sometimes the setup will think it has the right card, and loads drivers, but it won't work. You need to look at the Motherboard if you have onboard and you should see VIA or some other chip pretty far away from the processor. The most common onboard audio is AC97, but a lot use CMedia and the drivers are not interchangeable. One way to try this is to go into device manager, hardware, and double click in Audio devices and find the soundcard. Right click, select properties, and hit uninstall. Then click scan and see what happens when it puts it back in. Remember to always reboot and you might get some sound. It sounds really lame, but when you put a new driver in a lot of Windows PCs will mute all sound and you have to go to Volume Control to get rid of it. I hope these ideas give you some things to try.

Posted on Jun 21, 2011

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