Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

I have a Maytag neptune model mdg3000aww, and the spin cycle is not working. I have replaced the control board, yes the r11 resitor was burnt, the wax motor, yes the door lock light comes on now, and replace the belt which didn't looked worn but came off real easy and the new one went on real hard. It still won't spin! What do I try next????

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 20 Answers

Did you check the out of balance switch on the bottom.I FIXED ONE LAST WEEK. All I did was push it a couple of times real hard until I heard it click. You can activate the diagnostic mode & see if the out of balance switch is activated. That is what I did after I found out the out of balance switch was activated & stuck on, I pushed it twice & it deactivated & spun out fine.

Posted on Sep 29, 2010

  • 3 more comments 
  • skye96 Sep 29, 2010

    Man I am getting good at taking this thing apart, any other ideai's?

  • applianmedic Sep 29, 2010

    pull the pressure switch off the drain pump boot, clean the boot

  • applianmedic Sep 29, 2010

    the motor conversion kit has a 5 or 10 year warranty.

  • skye96 Sep 30, 2010

    Not sure if that did it but it works, also spread out the spring on the wax motor, sprayed a silcone lube on all the connections and kicked it a few times. Thanks for your help.

  • applianmedic Sep 30, 2010

    NO PROBLEM. I KNOW EVERYTHING ABOUT YOUR UNIT SO LET ME KNOW IF YOU NEED ANYTHING.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The door will not lock


There is a small actuator that locks the door before the spin cycle located in the door latch assembly. This actuator is called a wax motor, Maytag part # 12002535 is the redesigned part. It works by heating a ball of wax up which causes the actuator pin to push out and lock the door. It takes around 45 seconds to extend so it is rather slow compared to a typical electromechanical solenoid. The older wax motors have a brown actuator pin while the newer version has a black actuator pin.
The wax motor failure is caused by moisture penetrating the wax motor (older design) over time, which causes the electrical resistance to drop to such a value that the small Q6 triac located on the upper control board overheats and shorts out internally. The triac is essentially an electronic switch that is controlled by a low control voltage, which is provided ultimately by the processor U1. The R11 overheats because the failed Q6 is allowing 120 volts on the triac's center control pin. When this happens, R11 burns and opens up electrically. Sometimes Q6 still looks normal and other times the plastic case ruptures after the failure. However, a burnt R11 is the telltale sign that you have had this failure and the Neptune washer should be left off to prevent further damage to your upper control board.
To inspect your control board you need to do the following:

1. Unplug your Neptune's power cord.

2. Remove three Philips screws along top of washer console.

3. Pull top of control console towards you while pushing bottom of console away from you.

4. Control board is located behind timer assembly on back panel.

5. Inspect the R11 resistor located near the left control board mounting screw.

If your R11 is burnt, you have two options. The first is to repair the control board and the second option is to replace the control board. To repair your control board you will need a 25-watt pencil type soldering iron, solder, diagonal cutters, needle nose pliers, replacement Q6 and R11 components. Whether you repair or replace control board I would not power up machine until the new wax motor is installed or you risk damaging your repaired or new control board again.

If you have not experienced the No-Spin problem consider yourself lucky because you are now aware of the issue and can replace the wax motor before you have a failure. You need to inspect your door lock wax motor and make sure you dont have the older style with the brown actuator pin. Note: If you identify that you have the older brown pin wax motor you need to replace it a.s.a.p. so you don't experience the R11/Q6 failure. I would not use machine until the original wax motor is replaced

Dec 23, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Not spinning on spin cycle, also not draining all water during spin cycle


does the door lock?
if no remove the screws from the top of the consol and locate the control board....towards the center left look for R11 location on the board it is a resister is it burned ? if yes you need to replace your board and your wax motor in your door lock assembly.
let me know what you find

May 10, 2010 | Maytag Neptune Washer

1 Answer

My maytag neptune MAH3000aww washing won't go into


most common issue with these is the door lock assy. You need to remove the control panel and check the R11 resistor on the board most likely it will be burnt. This was a common issue a few years back. If the R11 resistor is burnt you need to replace the door lock AND control board or your problem will occur again.

Hope this helps _MJ_

Jan 31, 2010 | Maytag Washing Machines

1 Answer

I HAVE AN OLDER MAYTAG NEPTUNE FRONT LOAD WASHER MOD# MAH3000AWA. I AM HAVING TROUBLE WITH IT, IT WILL NOT DO THE FINAL SPIN CYCLE IT SPINS WHEN IT WASHES, AND RINSE CYCLE, BUT THE FINAL CYCLE IT JUST...


Maytag Neptune defective door latch wax motor update
by: Anonymous

The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact.

The older Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. See http://www.neptunewaxmotor.com for more Neptune information.

Feb 22, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Common maytag neptune washers malfunctioning-R11/Q6+spin switch!!


yes if replacing the machine control board because of burnt resistor you do also replace the wax motor and spin switch.the spin switch and wax motor are next to each other in a bracket above where the door closes top of door jam.where the door lock mechanism are

Jan 24, 2009 | Washing Machines

1 Answer

Washer will wash but not spin


Sounds like the control board is bad. take the back panel off the control panel and look at the R11 resistor and see if it burnt. If it is replace the control board and the door wax motor (in the locking mechanism)

Nov 21, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune not spinning - further help pls if you can


Hi Charles,

If your door latch wax motor actuator pin color matches the body color (brownish color) then you have the defective wax motor and it needs to be replaced. See www.neptunewaxmotor.com for step by step disassembly photos. Then, I would check the machine control board (located behind the timer in upper console) for a burnt resistor, R11 which is located near the left circuit board mounting slot. If the R11 is burnt you can try the STAGE 1 repair kit, which includes a new R11 resistor and Q6 triac and wax motor or you can purchase a new control board. Don't forget to unplug machine when servicing your Neptune.

You can try to solder the new R11 and Q6 into the machine control board as there is a video on the above mentioned site that shows you how to perform the R11 and Q6 replacement. Another option is to call local t.v. repair shops and see if they will replace the components for you for a nominal fee. I hope this helps

Nov 06, 2008 | Washing Machines

1 Answer

1999 Maytag Neptune front loader


Have you replaced your 12002535 door latch wax motor if you have a MAH3000, MAH4000, MAH5500A or the 2000 stacker? These wax motors will eventually fail on every Neptune shipped. When the wax motor fails the upper machine control board be damaged and you will lose your spin function which leaves your clothes soaking wet. There is a website that offers a repair kit to see if your control board is useable again. Don't keep starting machine because you might cause further damage to control board and the motor control board located near the floor until you see if R11 is burnt on the upper machine control board located behind the timer.


See www.neptunewaxmotor.com for more details and step-by-step disassembly photos.

Sep 21, 2008 | Washing Machines

2 Answers

My Mother's Maytag Neptune front load washer has water left under the drum after the final spin cycle. I am not sure that this is normal. Please advise.


This is normal to hear water sloshing under the drum when machine is done washing and you spin the drum. This is part of their water balance method to help spinning procedure. I called a Maytag repair shop and they helped with my question.

Jul 23, 2008 | Maytag MAH6500 Neptune Front Loading...

5 Answers

Maytag neptune mah3000aww


re original issue, see if R11 is burned. if so, need to change R11 resistor and associated triac, and probably wax motor so it won't do it again. temporary fix just cut out R11, door won't lock. if your model won't spin that way, depress actuator for microswitch from door wax motor. instructions on web.

Jan 19, 2008 | Maytag Neptune Washer

Not finding what you are looking for?
Maytag Neptune MAH5500B Front Load Washer Logo

130 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Bill Long

Level 3 Expert

587 Answers

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...