Question about Brother MFC 6490CW InkJet Printer

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Printer does not print black - Brother MFC 6490CW InkJet Printer

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Please perform the following steps:

1. 'Turn on the power' to the unit and raise the 'cartridge access cover'. The cartridges will move towards the 'center'.

2. After the carriage (the cartridge holder) stops, unplug the 'power cord' from the back of the unit. This will keep the cartridges from moving back to the 'capping station'.

3. Remove the cartridge(s) from the carriage.

4. Using a soft, clean, lint-free cloth or a cotton swab lightly moistened with distilled, filtered, or bottled water and gently clean the 'face', 'edges' and the 'electrical contacts'. (Change to a clean cotton swab as needed).

CAUTION: Be careful not to touch the ink nozzles on the bottom of the print.

5. Inside the All-in-One, clean the contacts in the print carriage with a slightly dampened soft, clean, lint-free cloth. Allow the electrical contacts to dry completely.


Note: Please do not insert the cartridge before performing the steps given below.

Check if the issue is resolved. If the issue persists, please perform a power-cycle on the unit.

1. Unplug the power supply from the wall outlet.

2. Unplug the power supply from the back of the printer.

3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.

4. Plug in the power supply back into the printer.

5. Press the power button to turn the printer on.

Now verify the result.

If the issue persists, please replace the cartridge and verify the result.

Posted on Sep 29, 2010

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