Question about GE Dishwashers

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The soap in my "smart dispenser" appears to have turned partially into a gelatin surrounded by liquid. Our dishes do not seem clean lately, and I just realized that the red light (to indicate that the soap level is low) has not come on in some time. What is wrong? The above problem refers to my GE Profile Dishwasher with the model # of PDW9980N20SS I have only ever used the same soap which is Cascade Complete liquid dishwasher detergent, as recommended in the owner's manual. The only other thing that I can think of is that we went on a long vacation in the summer. Maybe the soap turned to gel in that time frame? Am looking forward to your guidance asap.

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I have the same problem. It isn't because of a long vacation, so if its still under warranty, call them out before they try to charge you an arm and a leg!

I called GE, they told me that it was Cascade's fault because they changed their formula to phosphate free and when I refilled the smart despenser, it congealed. When I called Cascade, they offered to send me a voucher for a free container of Cascade and they gave me a number to call GE saying that I wouldn't have to pay for the service call and that they would walk me through how to get it cleaned out. I then called GE and I was told by GE that I will have to pay the $100 for them to even come out and look at it because I have owned it for 14 months. (2 months past the warranty.)

I am still calling back and forth telling them both that I shouldn't have to pay for a service visit because I used the recommended Cascade detergent and it clogged it. Both of them are finger pointing.

I am in the process of trying to clean it out myself without taking it all apart, and its not looking like it will work. I had to get a wet vac and **** it all up, put water in, slosh it around by moving the door up and down, and by pushing a long straw in trying to break up the clotted detergent.

Good luck. If I find anything that will for sure get it cleaned up, I'll post it on here!

Posted on Oct 06, 2010

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Open the soap filling door or knob. Keep pouring hot water into it.
Not very hot. It will get dissolved. Repeat till you are clear with the
problem. Try wash without load after this!

Once clear you can proceed as usual.

Posted on Sep 29, 2010

  • sparky1026 Oct 20, 2010

    I have the same congealed detergent problem in my smart dispenser. Calling GE does not help. Did anyone try the Hot water flush in the smart dispenser? Did it work?

  • Gunga22 Oct 30, 2010

    Glad I found everyone's posts....what a mess. I found the hot water did not dissolve much. But I rigged a small tube on my shopvac that I was able to work into the dispenser and it broke up some of the pieces and other pieces it pulled to the opening and I used my hands to get it out. I am pretty sure I have it all out. My refill light is on now. I might buy a mechanics mirror just to make sure. I saw on a another blog there is a way to use the controls to force purge the system. I will try that next. I am not using Cascade products anymore.

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