Question about Kenmore Elite HE4 Electric Dryer

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About half of the control panel cycle buttons do not function. For example, when you push the “normal” button nothing happens. Other cycle buttons that do not work are: delicate, casual, bulky bedding, heavy duty and touch up. When you push the “timed dry” and “express dry”, however, those do function and the dryer works fine. Also, a faint red light is now permanently “on” between the “more and less” button. Is failure imminent? Many thanks.

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It appears your timer/main controller/CCU has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...

FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.

If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.

Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.


Thanks !!

Posted on Sep 29, 2010

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1 Answer

Can not start a wash cycle


Hello. From the symptoms you describe, the problem might be a defective control panel. First, make sure the control lock is not enabled!! Look for a button that has a "key" symbol or the word "lock" underneath it. Touch and hold for 5 seconds until the lock is disabled. The part numbers for the different styles of the dishwasher for the control panel are:
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Hello

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To unlock the controls
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