Question about HP ScanJet 3500C Flatbed Scanner

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HP Scanjet 3500C

I cannot open the HP Director in order to access the functions. I have already downloaded the most recent software on their site. Anyone have any solutions?


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  • 4 more comments 
  • BlackSand May 30, 2008

    When I click the HP Scanjet 3500c Photo and Image Director it reacts like it will open but does nothing in Windows XP.

  • melodybbella Jun 12, 2008

    No one could figure out what was wrong with my mother's scanner. I'm now the hero of the day because of this solution! Thanks again!

  • Anonymous Jun 22, 2008

    I installed the hp 3500C scanner driver but hp director application does not run. The short cut on desktop is available, and there is no action after click on this.

    Please advise,

  • nkc3408 Jul 23, 2008

    I have the same problem. can't copy or email, only scan. No director application???

  • JOHLEY Sep 10, 2008

    Using Windows xp. Add & Remove programs shows HP Photo & Imaging 1.0 Scanjet 3500 but doesnt have a file size. Shortcut appears on front screen but will not open program. I have uninstalled and installed several times. No sucess. Can you help?

  • akilekero Dec 15, 2008

    I download the critical updatefrom HP for IE7 > The result : appeard the directory, but subdirectories (scan picture, scan document) don't works. Is sugested that an error occured communicating with the scaning devise). This is Is not true, because the two others subdirectories are functional.
    Pls. help me to resolve the problem.


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My scaner scaning to only pdf files but i am requested to imaging scaner

Posted on Sep 08, 2008

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Make the double click as usual. Then, press alt+space. Then, click on minimize, twice. It will appears down below on the task bar

Posted on Jan 31, 2009

  • nacd Aug 29, 2010

    I was able to open the director, but when I try to scan it keeps saying "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again.
    I've tried everything. Everything is connected properly. I've tried uninstalling the software and installing it numerous times. Don't know if anyone else has had this problem I'm running Windows XP version 5.1 service pack 3. The scanner was working fine before this new service pack was installed.


Make the double click as usual. Then, press alt+space. Then, click on minimize, twice. It will appears down below on the task bar.

Posted on Oct 23, 2008

Download and install the critical update from HP for IE 7.

Posted on Jun 11, 2008

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The best solution I have found is to use a different image manager, in my case Presto Page Manager which came with a slide scanner but will accept other sources.

Posted on May 22, 2009

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Can't open Hp director


I read ur problem.This problem with HP director occurs if you are running Internet version (7.0).If u have difficulties knowing your Internet version, pls do the things mentioned below.

1.Open internet explorer->click help->then click on "about internet explorer".---There you will see the version of your browser.

If see an hour glass appearing and disappearing without displaying the HP director window after clicking on HP director, You got the following solutions.

Solution 1.

1.Double click HP director icon.
2.Then Press Alt + space key together.
Result:YOU will see a small pop menu appearing on the desktop screen.
3.Click on "minimize" on that pop up screen.
Result:Now u will see a tab on the taskbar.
4.Right click the tab(hp director),then click restore...Now you will see your HP director window.
Note: Above solution should be performed while trying to open HP director.(ie) You should try this every time if u want to open HP director.To go for full time resolution,then try solution 2.


1.Open ""
2.Select "software and driver downloads"
3.Type your product name in the "for product text box",then hit enter.{(eg) if u type 7410 for office 7410,then u have to select the exact model in the next window}
4.Select the operating system.(if u dont see a option to select operating sys, there u will see "software and driver downloads"
5.In the next page, you will see a list call "Updates" you have to download a update which says "
Critical update to resolve an issue with HP Director after installing Internet Explorer "
6.After downloading the update, run the file and thentry to open HP director it will open the director window.
This will work.I assure u total problem resolution


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