Question about Apple iTunes

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Every time I open Itunes, a dialog box opens and tells me that a registry setting is not allowing me to use the CD/DVD burner. I have reinstalled Itunes but that hasn't solved the problem. I am able to rip music from CD to my Itunes - but unable to burn my Itunes onto a CD. It is very frustrating.

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Make sure iTunes isn't running. 2. Click Start, type regedit, then press Enter. 3. Navigate to this Registry location:HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers 4; Its better you clean/repair Windows registry with RegInOut. 4. Look in the main pane for a key that refers to iTunes. If you find one, delete it, then exit the Registry. 5. Start iTunes. The offending message should be gone!

Posted on Sep 29, 2010

  • sandravella4 Sep 30, 2010

    Thank you so much for your assistance. I still have not been able to resolve the problem however. I was not able to navigate to the exact reigstry location. The very last step - "Layers 4' did not appear in my options at all. So close - yet so far?!? Any other suggestions would be really appreciated.

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1 Answer

I have an Acer Extensa 4620Z and I am trying to burn a cd from itunes and am having much difficulty doing so. When I click to burn, it begins to start for about 1 second and then stops with the message:...


The problem with iTunes is that it uses its own/modifies the disc drive driver. What you can try is uninstall iTunes and performing what is called the Upper/Lower Filter Fix. This involves hitting "Start" and then selecting "Run" from the start menu. If that isn't in the Start menu, you can hold the Windows Key and hit 'R'. When the Run dialog box opens, type "regedit" in the box and click "OK" or "Run". This will open the Registry Editor window. Expand HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class. This should reveal a bunch of items with seemingly random characters in their name. Select the top most and arrow down until the item at the top in the right-side column says DVD/CD-ROM Drives. Below that, you should see two potential keys, LowerFilters and UpperFilters. Right-click on these and select Delete. Then, restart, and reinstall iTunes. It should correct the issue.

Aug 27, 2011 | Acer Extensa 4620 Notebook

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I formatted a CD from my Gear Head Mobile Slim CD/DVD R/W removable drive. The drive shows up in all of the following: (1) My Computer, (2) the Device Manager, and (3) the task bar's removable devices. But...


click start control panel administrive tools,computer management device manager scroll down cd dvd rom drives if you see a yellow question mark? right click you will have options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. Hope this helps


Apr 23, 2011 | Gear Head 8X DVD MOBILE SLIMDRIVE W/...

1 Answer

I have a Pioneer DVD-RW DVR-105. Worked fine two days ago and now suddenly can't read anything. No matter what I insert, it doesn't show up on the desktop and none of the other programs (itunes, etc) open....


make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd/dvd burner then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
hope this helps
if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




hope this helps

Dec 22, 2010 | Pioneer DVR 105 DVD-RW Burner

1 Answer

I hv purches dvd rewrieter 5 month ago but THESE hv problem ,AS ,,when i ply cd/dvd not detected And one box is come in that some massage is coming as flash driever is allow to burning......... what i do


make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd/dvd burner then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall

if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




hope this helps

Dec 10, 2010 | LG Computers & Internet

1 Answer

My nero is gone and itunes has said that the cd burner or software was not found I just dont know what to do. My cd burner is not being recognized and I need to know if cd burners can be deleted and why my...


make sure that the cd rom is getting enough power test all leads that are attached to the cd rom including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or

your drivers may have been corrupted or you might have a virus run your antivrus program

you might have to physically unplug the leads for this cd rom then plug them back in this will activate found new hardware wizard or

you might have to uninstall then reinstall your cd rom or uninstall the driver then reinstall for this device ?

control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives?right click you can? you can update driver,roll back driver,or select properties general troubleshoot, select driver? click to reinstall drivers click update driver or uninstall then reinstall

or it might be a registry problem

Close all open programs?

Click on Start, Run, and type regedit and press Enter

Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If ?any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps


?

Nov 28, 2010 | Gateway (1527037) CD-RW Burner

3 Answers

LG GSA - H55N not able to VIEW contents


1. Start > Run.
2. regedit
3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class in the Registry Editor dialog box and select the {4D36E965-E325-11CE-BFC1-08002BE10318} key, which appears as a folder.
4. Select File > Export
5. save the file to the Desktop in case you need to restore it
6. In the right panel of the Registry Editor, select the LowerFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
7. Do the same for the UpperFilters line
8. Close the Registry Editor.
9. Restart Windows.

Oct 11, 2009 | LG GSA-H55N DVD-RAM Burner

1 Answer

Our IT people messed with my registry, and screwed up my iTunes


See the Apple Knowledge Base: http://support.apple.com/kb/TS2372

Apr 29, 2009 | Apple iTunes

1 Answer

LG HL-DT-ST DVDRAM GSA-T10N error code 10


To solve this Code 10 error, follow these instructions: NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4)This folder is the DVD/CD-ROM Drive Class Description in the registry.Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the
Registry Editor

7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives havereturned. You may also want to open Device Manager and verify that theyellow exclamation and error code on the CD or DVD drive is gone.

Apr 03, 2009 | LG (DAD-8020B) DVD-RAM Burner

2 Answers

ITunes not able to burn CD's


you already have other cd / dvd burner software on pc / laptop...use it...(can i suggest a better software than itunes for burning..unless you have this already..nero, ashampoo and / or burn4free cd / dvd)...nero has much more to place on the menu of dvd...cd (u can get creative)....this way your new version of itunes will just keep your ipod up to date (no more regs problems)

Jan 04, 2009 | Toshiba Satellite A105 Notebook

2 Answers

CD/dvd drivers missing or malfunctioning


Try uninstalling itunes, restart computer, and then reintall itunes.

Dec 24, 2008 | Toshiba Satellite A105 Notebook

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