Question about Palm Zire 71 Handheld

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I have attempted to load the Zire 71 software on both my laptop and hardwired computer - both running Windows Vista. When I try to do a Hotsync, I am getting the message "Instapp-exe application received an error and cannot be started (740)". On the handheld, I get "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again." Had no trouble with previous computer running Windows 98.

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Hi,


Are you upgrading from a previous Palm that synched using a serial cable? Even if not, you may have inadvertently set it up for the wrong interface. On your desktop computer, Right-Click on the Hot Sync icon in the system tray (next to the time) and verify that there is a checkmark next to Local Serial on top of the popup menu.
Also, verify the HotSync app on your Palm. Local should be selected above the logo and cradle/cable should be selected below the logo.
Double check your cables make sure they're connected properly, including the power for your Palm. Make sure the Palm is seated properly in the cradle and the Green light is on solid.


Please check the links bellow and read the articles therein related to your problem:-


http://www.companionlink.com/support/em/em0022.html


http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,t=ooccase,case=obj(30421)



Please accept the solution if it's helpful. Do get back to us for any further query.

Thanks for contacting fixya.com

Posted on Sep 29, 2010

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