Question about Moen & Replacement Cartridge

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Moen bathroom faucet leaks from the cartridge. Unable to remove the cartridge. Do I need a special tool?

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Usually not a special tool needed. Moen will provide FREE replacements for you, call them up and they will ship to your door, free.

Posted on Sep 29, 2010

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  • jeffseivers Nov 09, 2010

    While Moen has an excellent customer service department, their FREE replacement policy is designed for honest people whose faucet is under warrenty.

  • Mike Nov 10, 2010

    Yes, and lifetime warrant would most likely still be under warranty....

  • rayr0683 Jan 23, 2011

    MOEN wouldn't even need Lifetime Warranty if they made a product that would Hold Up for years.....I see over and over...about myself included...how new cartridges are leaking, or leaking out of the spout/spicket...within months.....By now they should have figured a more Durable Cartridge. Ray

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That is a simple fix - you need to replace the cartridge that is in the faucet handle. however, each manufacturer is different. NOTE sometimes you need a specially designed removal and puller tool. I found this out the hard way. I had a Moen faucet and needed a collar removing tool and a cartridge puller in order to remove the cartridge.

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Shut the water off, unscrew the handle, remove the nut that holds the old, cartridge in, swap it out, and put the handle back. The whole job should take you about ten minutes.

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1. If it's "leaking" from the body then, the O-Rings between the body of the faucet got gunked up with minerals from your water. This interferes with the seal.
The answer is to take some grit cloth/very fine sandpaper and clean the inside of the spout body. Wipe clean. I would also suggest replacing the O-Rings on the faucet body, but at the very least wipe the O-rings and faucet body clean.
THEN: lubricate the inside of the spout body AND the O-Rings with silicone grease. It's translucent and readily available and the only thing I would ever use for a faucet repair. NOT plumber's grease, NOT WD-40.
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2. If it's dripping, the you need a new cartridge. You can get them for FREE from the hardware store if you have the old cartridge to trade them. The problem is that Moen cartridges are water-sealed into place and you need a special tool to break that water seal. The special tool (just a tiny piece of specifically shaped plastic, really) comes, you guessed it - with the new cartridge.
Two possible solutions: a) bite the bullet and just buy the cartridge (~$25) or buy a Moen cartridge puller, usually available from the hardware store as well for about the same price. Ask, they might even lend you one.
The point of whichever tool you end up with is to rotate the cartridge itself inside the faucet body to break the water seal so that you can pull it out with a set of pliers. There will be a retaining clip to pull out as well.

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http://img2.timeinc.net/toh/i/a/plumbing/faucets-toilets-07.jpg
Good Luck.

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