Question about Universal Office UNV-38016 Shredder

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We have a Universal Shredder 38103 at our office. The "open door" indicator is on and won't turn off. We have turned it off, unplugged it, cleaned it, vacuumed it out, removed as much loose paper bits as possible and it still won't work. We can't seem to find the owner's manuel (if one in fact exsists) and I can't find a website for Universal either. Can anyone offer another solution? It appears, though we are uncertain, that a piece may be missing on the door, so no connection is being made.

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On the upper right corner of the bin opening you will see a slot in the black plastic. I taped a part of a business card into the slot and it now works. Just make sure to unplug the machine when the door is open.

Posted on Jan 05, 2011

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Shut off power and turn the shredder upside down. It is highly likely you will find shredded paper jammed in the mechanism, especially near the center where the feed sensor is located. A thorough cleaning should get your shredder operating again

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There is a paper sensor at the throat of the machine that turns the machine on when it is activated by the paper when the paper is inserted. Something has happened to that sensor. Unplug the machine and remove the shredder head from the basket. Use a screwdriver to remove the screws at the bottom of the shredder head and open the shredder head. Look where the paper is fed into the machine and you will see the sensor. It may be unplugged/wire broken/sensor flag broken off... You'll know what to do when you identify the problem.

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1 Answer

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Most likely a fault in the transformer on the mains voltage board (behind and to the right of the slot) causing a short circuit and the coils in that burning out. Another possibility would be that the paper feed sensor failed due to excessive debris/paper dust build up causing the motor to run continuously until the coils in that burned out (to the left and behind the slot. A third is the voltage regulator IC on the processor board (between the two slots) can run very hot, and in the extreme case this would also have the potential to cause an incident. The best idea is to look inside the shredder for burned components, or have your fire department do this for you.
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If your shredder has a feature where it won't run with the door open/shredder off the bin, you probably need to make sure that the safety is engaging properly. If the motor seems to sound very labored when it runs, unplug it, and check the blades to make sure there's not a lot of extra stuck in them. You may need to clean them and lubricate it with special shredder oil ONLY.

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more details?

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1 Answer

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