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I have a pink screen and cannot access anything. I have tried safe mode and rebooting I had a virus tried to fix it and now I have a pinl screen

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If you can not access the OS in any fashion, then your data may be irretrievable.

Try booting to a command prompt, just like if you were booting to safe mode, but select command prompt.

If you get a flashing cursor, then try to navigate to a few familiar folders to see if the data is still accessible.
(technically the data is magnetic and still there, but with a corrupt Master Boot Record, the comuter does know where anything is)

If you can still navigate in the your hard drive, there is hope.
if you can not find anything or it is does not come up, this is your chance to restart from a clean system.

most manufacturers hide the restore data in a hidden partition. Accessing that information is more than can be done over this forum.
Geek squad is good but pricey., Friends are ok, but if they mess up....

One trick i like to try is this, I have several systems, if one craps out, I take the drive to another system and attach it as a slave to the system. The system treats the new drive as an add on, and the virus check will check the drive.
If it finds something, it could eliminate it. and restore your drive to a working status. If it rewrote files, that is bad.

good luck and don't forget to vote!!!

Posted on Sep 28, 2010

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Posted on Jan 02, 2017

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These are the steps that you need to take, and the instructions on how to do it:
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2. Run a virus and spyware scanner
3. Defrag
4. Scandisk
5. Registry error repairing
6.Reboot into regular mode windows

Here is how to do it:
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Windows will start in safe mode. Run an AVG virus scan, then run Defrag by exploring your computer, right click on C: drive, click PROPERTIES, then the TOOLS tab, click the "check now" button, and only checkmark the top box 'fix file system errors', then click ok, the computer will then tell you it will scan upon next reboot., Now click the DEFRAG NOW button. the choose defrag. After Defrag runs for about an hour and it is finished, restart the system. If is still won't run normally, go back into Safemode buy pressing F8 on reboot, then run a registry fixing program such as uniblue registrybooster, then reboot again. If it still won't run right, you may want to reinstall Windows and see if that works. If reinstalling windows doesn't fix it, it is definitely a hardware problem.
PRINT THESE INSTRUCTIONS AND KEEP A COPY NEAR YOUR SYSTEM FOR FUTURE PROBLEMS. THIS SERIES OF STEPS CAN FIX MANY PROBLEMS
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James.
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and since you cannot even log in to the computer even in safe mode that means you have only two options.

first is to try a repair (most of the computers use F12 key to get to the repair counsel).
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