Question about Office Equipment & Supplies
It sounds like you have had a faulty tray from the get go. Sometimes they are damaged right from the factory, or just not properly formed by the molds that make them. I am hoping it wasn't all that long ago you purchased the new tray and can return it / exchange it for another one. At this point I hope it didn't do any harm to the machine though with all the jamming, but chances are it did not.
Posted on Sep 29, 2010
I will advice you reset the printer, follow the steps below to reset the printer,
1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold # and 6 keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.
If that did not fix the problem, try this,
Posted on Sep 28, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 01, 2014 | Samsung Office Equipment & Supplies
Sep 29, 2014 | HP P3015 Laser Printer
May 11, 2013 | HP Office Equipment & Supplies
If job prints from the wrong tray or on the wrong paper or specialty media, this is an indication that the operator panel menu settings do not match the media loaded in the tray.
Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray.
For further assistance, please contact Lexmark Technical Support
Feb 09, 2012 | Lexmark T644 Laser Printer
Dec 16, 2010 | HP LaserJet CP1515n Printer
Dec 09, 2009 | HP LaserJet 4100 Printer
Dec 16, 2008 | Office Equipment & Supplies
Mar 16, 2017 | HP LJ-8000DN Laser Printer
Dec 21, 2007 | HP Color LaserJet 4650DTN Printer
273 people viewed this question
Usually answered in minutes!