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HP P3015 Installed new 500 sheet paper tray. Use Tray 1 to print checks, use tray 2 to print basic print jobs. After installed tray 2 it jammed, I cleared jam and printed job. Next print job same thing. Cleared all jamming but now when sending a job to tray 1 and tray 2 the printer will print from tray 1 but will panel triangle light will blink until pressed and then will print job. If two or more print jobs are sent to tray 2 it will stop and blink between jobs.

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  • twingfiel341 Sep 28, 2010

    There is no # key???

  • twingfiel341 Sep 28, 2010

    Same results? The printer just keeps blinking to "load tray 1". The media guides have been adjusted, the paper has been rotated, and it still gives the error message.

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It sounds like you have had a faulty tray from the get go. Sometimes they are damaged right from the factory, or just not properly formed by the molds that make them. I am hoping it wasn't all that long ago you purchased the new tray and can return it / exchange it for another one. At this point I hope it didn't do any harm to the machine though with all the jamming, but chances are it did not.

Thanks,
Tim

Posted on Sep 29, 2010

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Hello,

I will advice you reset the printer, follow the steps below to reset the printer,

1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold # and 6 keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.

If that did not fix the problem, try this,

  1. Unplug the power cable from printer while the printer is powered on.
  2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
  3. Just turn on the printer and configure your printer new.
The problem should be fix with this.

Take care.

Posted on Sep 28, 2010

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4. Remove the jammed sheet by pulling it straight out.
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If the Jam is in Tray 2:
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Hope this helps.
Please rate my response.
Thanks
Have a good day.

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