The bolts or wing nuts for the deck adjustment have likely come loose or off entirely from the raising/ lowering undercarriage.
Once you have identified the loose or missing nuts (and replaced, making sure to add lock washers) then move the mower to a flat, level surface and move height lever to the lowest setting (some mowers have a flap over an ultra-low setting for this purpose).
Now tighten the nuts on the raising / lowering arms. You should now have normal control over the height.
Farmerbear at FixYa.com
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