I feel like the device should show up in "My Computer" unless it is defective. However, there is some Vista Security Software and a downloadable pdf file on the Verbatim Website that describes driver issues with the Store and Go. See URL below
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It is possible that it's coming in under an existing drive letter, and therefore unable to show.
You need to go into the PC Manage window. On XP or Vista right click on My Computer and choose Manage.
Under the Storage area, you'll see / Click it - Disk Management. This will display all devices connected, wether or not they have a drive letter assigned.
Warning ! Don't mess around here, you can do serious damage.
Look for your device in the list of drives.. You should be able to tell by the name..
Right click on the device and choos Change Drive Letter andpick a letter that's not used by anything else, even your usb flash drive,. Like K. Apply changes and exit.. Reboot..
That's it.. If that was the problem, it is now fixed. If not fixed, that was not the problem.
Did the 1000gb external hd come with instructions?
Did you read them?
Did you Install The Software for this Device?
If not. Try plugging it in all the usb ports.
Try shutting down the PC, when it's off plug in the 1000gb external HD,
Restart the Computer, If Windows still dosen't recognize it, then it's most likely defective, and should be returned. Try purchasing a higher quality brand.
The brand of your HD is Verbatim, so it should not show up as Toshiba in the Device Manager. Your computer is detecting another device.
Please do not rely on the Device Manager, you have to check the Disk Management instead. If the HD did not show up in the Disk Management, try connecting the HD into another USB ports of the problem computer. It could only be the USB ports of the problem computer is bad.
How many computers do you have? If you have 3 PCs and only one computer is having a problem, then you might need to update the USB driver of the problem computer.