Question about Grohe Satin Nickel Soap Dispenser...

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My Grohe soap dispenser leaks under the sink. The bottle simply hangs off the pump. It looks like it should screw on the dispenser but there was no nut. Is this correct?

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Virtually all soap/lotion bottles have threads on the top of the bottle and are designed for initial installation only since all if them are refillable by pulling up on the pump head. Grab the bottle and twist to the right. If it will not tighten then the threads are stripped out and complet dispenser replacement is required. Grohe does not sell either the pump assembly nor the bottle separately.

Posted on Sep 29, 2010

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  • junky22 Jan 01, 2011

    We just remodeled, so my Grohe soap pump in less than a year old. I have the same leak. So this thing should be tightening up? I thought so, but came online to find the manual, which I haven't found yet. Mine is just spinning around too. It is still in warranty, so should I request a replacement? Also, I can't get it off either? It just spins around both directions. Any ideas?
    Thanks

  • mysonjonas Feb 22, 2011

    Your wrong (Guru).The Grohe has a double sided nut with different thread sizes to catch the black thread on the dispenser and other to catch the bottle thread.

  • mysonjonas Feb 25, 2011

    What I meant is you have to use two nuts, one two fasten the dispenser to your top from underneath and then one threaded down to meat the the top of the bottle to give resistance with the three prongs inserted into the bottle. Unfortunately only one nut is supplied, so another nut would have to be hunted down at a hardware store/ plumbing store. Grohe does sell seperate soap dispensers but not individual parts for the dispensers. Grohe U.S. number is 1-630-582-7711

  • LeeT
    LeeT May 14, 2014

    My expensive Grohe soap dispenser leaks soap every time I fill it. It is because the bottle just hangs on 3 prongs and the bottle is not fastened to the unit so when you fill it, any soap that goes above the loose hanging bottle drips off the side and down into your cabinet. Whoever engineered this is clueless. There is only one nut that is supplied to fasten the head to the counter. There is not other mechanism to fasten the bottle other than the 3 prongs. I discovered this by chance when I saw a puddle of soap in the back of the cabinet after one year of use.

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But the real problem is the retaiher nut which hold the dispenser in place is loose. Remove the bottle underneath ( it unthreads) and tighten the nut that you see just above the bottle. This can be a tight spot and you may need a basin wrench.

Please rate this response and Good Luck, Phil

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