Question about Audio Players & Recorders
My Brother got this mp3 player for his birthday.The Mp3 player was a RCA pearl TH1602. My dad is about ready to take it back. My brother opened the package and was synchronizing music to it last night. After he was done synchronizing the mp3 player shut off. He then turned it back on and now all it says is pearl when he turns it on. What must i do to get it working again?
Make sure the lock by the headphone jack is not engaged first.
If it is not locked, then reset the player by removing and reinserting the battery.
Make sure the player is fully charged before transferring songs - transferring large amounts of songs in one sitting can sometimes drain the player's resources faster than it can recharge.
-Tha Mp3 Doctor
Posted on May 24, 2008
My solution to a Pearl TH1602-A stuck on the pearl screen:
Download the firmware upgrade from Lucy5829's solution, run it.
RCA PEARL FIRMWARE DOWNLOAD window should open.
Remove battery from Pearl, keep out.
Press PLAY and hold while plugging into USB port,
when "initializing" progress bar moves, let go off play button.
On my windows, it installed some software and asked me to reboot. After the reboot I re-ran the Pearl firmware file and about 30 seconds later the start button was now available.
Click it. However, You will loose your music on the internal storage.
Posted on Oct 23, 2009
You can find the firmware upgrade by going to this link: http://www.rcaaudiovideo.com/product.aspx?product=396
click on "downloads" towards the bottom right, and then click on Answer #1. The link for the upgrade is there. I had a similar problem with my player just saying Pearl, and not booting up, but I was patient, changed the battery, and eventually it came back up. I haven't had any problems since. Good luck :)
Posted on Jul 20, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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