Question about HP Photosmart C6380 All-In-One InkJet Printer

1 Answer

My 84 year-old mother has an Officejet 6300 printer. She is too old to figure out tech support, so she as asked me to write you. Recently, one of her cartridges was shown as empty. I instructed her to replace one of the ink jet cartridges with an official HP replacement cartridge purchased from Staples. I was very clear about this, and she came home with the proper cartridge. However, the printer still shows the replacement cartridge as empty, even though it is a new cartridge. This is the first time she has replaced this cartridge, and this printer has never seen any third party cartridges, nor have the cartridges ever been refilled. She has lost the receipt, so going back to staples for a replacement. Is there a way to disable the alert, so she can go about printing? I have cleaned the contacts on the printer and the cartridge, reseated the cartridge, and power cycled the printer as well. Some internet suggestions include re-installing the drivers, but I don't see how that will help as the error is on the printer. Also, some inkjet printers have a software switch to allow this warning to be disabled. What is your suggestion?

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 240 Answers

You need to remove the cartridges, remove the print head (it might drip ink on you so be prepared), thoroughly clean and dry the electrical contacts on the print head, and return the print head then the cartridges to the machine. This has worked for us before.

Posted on Sep 28, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My 84 year old mother lives in complex for 35 years. I want to renovate her two bedroom flat. Do you know of a reputable company which does plumbing, tiling, carpentry and electrical repairs.


There are a lot of reputable companies. Some of them may even operate in the same part of the world your mother lives in. Would you care to limit the geographical area somewhat?

Sep 10, 2013 | Cameras

3 Answers

HP 8500 Drive clutch gear is broken. Gives "paper jam"message. Can the gear be replaced? Thanks Roger


Yes, I printed a gear made from stronger plastic and it works great! Let me know if you want one. Not sure what to charge yet....

Mar 01, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Scanner won't work


did you try the copier function?if you can copy documents then the scanner is good,well if it wont works you cant print neither..but as you said you get a print out.reinstall it carefully and slowly..the logic board has no problem,just focus on the driver..

Sep 08, 2009 | HP Officejet 5610 All-In-One InkJet...

3 Answers

My Hp Officejet 6300 All-In-One printer will not copy


printer is offline yet cables are connected and printer was working a day or so ago!

Jan 19, 2009 | HP OfficeJet 6310 All-in-One Printer...

2 Answers

All printed matter comes out backwards.


Turn off mirror printing:
R-Click on printer
Properties --> Printer Preferences --> Advanced -->
+Printer Features - Mirror Image: OFF

Jan 12, 2009 | HP Officejet Pro L7650 Printer

3 Answers

Cannot get installation disk to open on hp officejet 6300 series.windows 2000,xp cd version 7.0.5.


Here is a page with all of the software to download for your printer on Windows XP. You are also given the option to order a new CD if you prefer to do it that way.. I would recommend just downloading the driver as chances are the CD will not be free! Best of Luck

Download Drivers: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1120061&prodTypeId=18972&prodSeriesId=1120059&swLang=8&taskId=135&swEnvOID=228

Sep 29, 2008 | HP Office Equipment & Supplies

Not finding what you are looking for?
HP Photosmart C6380 All-In-One InkJet Printer Logo

75 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...