Question about Palm Tungsten E2 Handheld

2 Answers

I used to be able for years to tansfer info from my Tungsten E2 to the PC by using a cradle, but now it does not function although I am doing he same things as before. I am told that if I download 6.2 it will make it work, but I have been unable to download it . Can you help me to do this?

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  • 3 more comments 
  • goldrein Sep 29, 2010

    You suggested this identical solution before and, as before, it will not load 6.2, so I am afraid that was a waste of time. I am not prepared to remove the batteries from te hand-held as that is my only source of vital information, and clearly I dare not risk losing it.



    Please advise - it is most urgent.

  • goldrein Sep 29, 2010

    I have sent you a message and now you ask me to send it again,Why?

  • goldrein Sep 29, 2010

    I have replied to you twice!

  • goldrein Sep 29, 2010

    The previous expert suggested action which could endanger the info. in my hand-held, and I dare not risk that. Please tell me how to download 6.2 without endangering the only source of Palm information I have - in the Tungsten E2.

  • goldrein Sep 30, 2010

    Many thanks. I am printing out your advice but will probably leave it until early next week when I move from Windows XP to Windows7. That strikes me as reasonable but if you disagree please tell me.



    Regards,



    Neville Goldrein

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2 Answers

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  • Master
  • 1,606 Answers

If the problem isn't hardware related then updating to the newest version might help. I would assume from that bit of info that your are using vista or 7. I think this has been a issue with each version of desktop since windows xp.

First just to let you know that the connector on the usb cable does wear or not make proper contact. I went through the desktop reinstall routine and found only by accident that the connector wasn't making proper contact. I purchased a new cradle charger and my data was working and it charged faster to boot. So if the desktop doesn't fix anything. Give your cable a wiggle and see if it works even for a instant. If you see that much or any life out of it, then you know its the ends and just replace it. You may also want to try the palm and cable on a different computer. It should be detected most likely as a unknown device. This would let your rule out the cable and palm and you might then have a usb port problem instead.

First I'll give you the instructions on how/where to get the software then I'll paste the direct link. (It's a long url so it may not copy correctly)

First go to www.palm.com then click on the support tab. Next click on the PDA, then click on the Palm TX not your E2. Along the left hand side it should day Palm 6.2 desktop. Click on that and you are taken to the download page. Click on the download button and save to your desktop or someplace you can remember where it is. When its done just click on it and install.
It should pick up your older data files but if not you will just have to hotsync to get them into your desktop.

You may want to try reinstalling your older desktop software version first.

Here is the link to the download page.

http://palmone.r3h.net/downloads.palm.com/PalmDesktopWin62.exe

Posted on Sep 29, 2010

  • Dave King
    Dave King Sep 30, 2010

    This is the first time I've posted anything on this so perhaps someone else here was trying to help you as well.

    I will let them take care of you then.

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  • Palm Master
  • 19,396 Answers

Hi.

You can download 6.2 here: Palm Support : Palm Desktop 6.2 a

Before downloading or installing 6.2, try the following:

Disconnect palm adapter and remove palm battery.
Disconnect computer power cord.
If computer is a laptop or Macbook, remove main battery.
Connect everything back and restart computer first.
Start Palm and connect USB cable.

If that does not work, try downloading and installing 6.2 from the link above.

Regards.

Ginko.

Posted on Sep 28, 2010

  • Ginko
    Ginko Sep 29, 2010

    Hi.

    Removing the batteries does not erase the information stored in hand held disk as files, it will only turn off applications and you will loose only unsaved files.

    Downloading or installing 6.2 must be done on a computer, not on the handheld, if after that does not connect yet, then there is an additional problem, in that case you do hard reset.Hard reset will delete all your files (battery removal does not), then save all your data onto a memory card or other support (eg. upload if you have internet connection) before resetting.

    My help is already refused (you gave two thumbs and asked to other), then I am mostly wasting my time in here.
    At least I hope that my suggestions will help.

    Hint: do not refuse experts unless they show incompetency. Some of the people answering do not have a clue about what they are talking about. Try finding a good expert, dont refuse it and have some patience if he her is online, otherwise you risk jumping from one to the other experts, often incurring in comments that make no sense.

    Hope this helped, sorry about being refused.

    Bye.

    G.

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