Question about Samsung RS2556 Side by Side Refrigerator
If the " - " is displayed on the refrigerator side only that is error code 7 and is staying this: Error occurs and is displayed when regarding the R compartment defrosting heater, there is an electric wire cut, short-circuit, contact failure, sensor housing missing, or defective temperature fuse. A defect is
displayed if defrosting is not finished after continuous heating for more than 70 min, for the R compartment.
Most all of the above are related to the evaporator and the Adaptive Defrost Control.
Possible causes are Items 38 and 39 of this link:
Item 38 is the thermostat and Item 39 is the sensor.
Item 38 sends the signal to the control board that 60 Deg F has been reached and to terminate the defrost cycle. Item 39 will also do the same thing via a second circuit.
Per the service manual there are 2 thermistors and 2 thermostats in both the freezer compartment and the freezer compartment. Any of these thermistors or Bi-metal themostats can cause the fault your seeing.
This is alll defrost circuit related.
The only way to troubleshoot is by opening the evaporator accesses and reading them with a meter.
Having said all of that.... as an in home appliance repair tech, I really believe you have a valid CALL BACK for unfinished repair service.
I will tell you that as a technician that call backs occasionally happen (2 or 3 times a year) but... the shop eats the labor and the service call because WE failed to correct the original complaint. We would only charge for the additional parts. In this case I think the most expensive part you might have to purchase is just over $22.00. I can understand your frustration. I really believe you have a valid call back unfinished service complaint here.
I would recommend you contact the service company and give them the details. I would quote repair invoice numbers when I made the call with the original compaint that STILL is not corrected.
I do not have a problem saying this about any service provider that did not finish the job with the customer being satisfied AND the discrepancy corrected. THEY OWE YOU THE RETURN for repair Free labor and service. Any reputable service provider would do this in a heartbeat. Make the call.........!
Thanks for choosing FixYa.
Error occurs and is displayed when regarding the R compartment defrosting heater, there is an electric wire cut, short-circuit, contact failure, sensor housing missing, or defective temperature fuse. A defect is
Posted on Oct 03, 2010
Very strange, sounds like some major problems still at work here. Nothing about this will be too inexpensive I assure you. So it sounds like you did have a service person previously repair this unit, when you say you have spent money on labor costs... Why not call that same person and tell them it is still having issues? They should be obligated to fix it under the same service...
Let me know, but it is still having major problems for certain,
Posted on Sep 28, 2010
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Posted on Jan 02, 2017
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