Question about HP Compaq Presario F500 F700 and G6000 Motherboard - 442875-001

2 Answers

Hp500 power light comes on fan starts and then stops hard disc doesnt seem to be running-no disc access light on. screen black. I have disconnected the battery and held the power button for 20 secs but this makes no difference, checked hard drive and memory connections.

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  • trevjackson Sep 28, 2010

    I removed the hard drive and the screen lit up with dots on it. replaced hard drive and get boot option- pressed f10 and got screen options but after a few seconds displays tables or lines and computer then doesn`t respond

  • trevjackson Sep 29, 2010

    After disconnecting hard drive a second time and trying to boot without it message came up " operating system not found" I replaced drive & computer began to boot up. I went into bios and did a complete self test on the drive and it passed ok. It then booted up normally and is running fine. Problem solved but I don`t know why!!

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Here's a blog that suggests things to try:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=3360261&docname=c01997899
In the blog they suggest trying a hard reset, but it sounds like you've done that, and I'm thinking the problem could be power related, or a bad hard drive. Are you replacing the motherboard or hard drive?
Even though you checked the memory connections, you could still have a bad memory stick.
Not an easy problem, but keep plugging at it- that's what it takes.
I read in a header on google that there was a hardware issue with the 500 series, but the article came up blank, so you might pursue that avenue, and see if you can find out what the issue might be.
Good luck, and hope this helps.

Posted on Sep 28, 2010

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1. Make sure the power adapter is not defective. Test the output voltage of the power adapter using a voltmeter. Compare the voltmeter reading to the nominal value written on the adapter or the laptop.

2. Make sure the DC jack is not loose or broken. A loose DC jack will need to be re-soldered. A broken one will need to be replaced.

3. If you have another processor which is compatible with your laptop's model, try swapping processors & test to see if the laptop will work.

4.Start taking your laptop apart piece by piece and test it after each removed component:
1. Remove the hard drive and test the laptop.
2. Remove the DVD drive and test the laptop.
3. Remove the wireless card and test the laptop.
4. Unplug the display panel from the motherboard/video card and test the laptop.
etc....
Continue taking it apart until you have only three major components connected: motherboard (with video card), processor, and memory. If you still experience the same problem, most likely it's bad motherboard.

5. The motherboard could be defective & needs to be replaced.

Posted on Sep 28, 2010

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Troubleshooting Error Messages on a Black Screen that may Occur During Startup...


<b><u>For Hp Laptop</u></b><br /><br />There are many reasons that a computer does not startup or boot into the Windows operating system.<br /><br /><b><u>Resolving Start Up and No Boot Problems Checklist</u></b><br /><b></b> <br /><b>Perform a Hard Reset</b><br />1. Disconnect all peripheral devices and remove all USB devices and media cards.<br />2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds.<br />3. Reconnect the AC power adapter (do not connect the battery), press the Power button and look for the LEDs to blink or glow, and listen for the sound of a disk drive and fan turning.<br />If computer does not start normally, identify the specific problem symptom listed below and take the recommended actions.<br /><br /><b>Symptom: LED lights do not glow, display is black, computer does not start<br /></b>If LEDs do not glow when power button is pressed, there is no power available to the notebook. Check AC adapter wiring and power connection to the notebook. Connect a different AC power adapter and remove battery. Connect a different battery and disconnect AC power adapter. If there is no battery or AC power at the notebook, contact HP for technical assistance.<br /><br /><b>Symptom: LEDs glow, but computer fails to startup or boot, and displays a black screen</b><br />Usually occurs if a component is installed incorrectly, or there is a device conflict or failure. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all other methods fail, use recovery disk to recover the computer to original condition.<br /><br /><b>Symptom: Computer displays a blue screen or continually re-starts</b><br />Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to install an update or patch. <br />Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and:<br />o Select Disable automatic restart on system failure to view error message<br />o Run Repair Your Computer<br />o Run Last Known Good Configuration (Advanced)<br />o Select Boot into Safe Mode and then Run a Microsoft system restore<br />o Select Boot into Safe Mode and then Uninstall recently installed programs<br />o Select Boot into Safe Mode and then run Windows Update<br /><br /><b>Symptom: Computer displays the Windows logo screen and stops responding</b><br />Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message<br />Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs<br /><br /><b>Troubleshooting general black screen errors on an EFI-based computer</b><br />The Extensible Firmware Interface (EFI) is available on select HP Notebook PCs manufactured in late 2008 and beyond.<br />To access the Startup Menu and the troubleshooting options on an EFI-based computer, press the power button and immediatly press the ESC key. If computer does not display a EFI Startup Menu, it may a non-EFI computer.<br />The EFI environment allows you to select from the following options:<br />Press f1 for System Information .<br />Press f2 to perform System Diagnostics .<br />Press f1 for System Information System Information.<br />Press f2 to perform the Start-up Test .<br />Press f3 to perform the Run-in Test .<br />Press f4 to perform the Hard Disk Test .<br />Press f11 to view the Error Log .<br />Press f9 for Boot Device Options .<br />Press f10 for Bios Setup .<br />Press f11 to perform a System Recovery .<br /><br /><b>Troubleshooting general black screen errors on non-EFI based computers<br /></b>The Extensible Firmware Interface (EFI) was not available on computer manufactured in 2008 or earlier.<br />When you try to start your computer, it may appear to stop responding with an empty, black screen before reaching a blue screen or the Windows logo. If there is no specific error message provided, there are several things you can do to troubleshoot a black screen. <br />Remove a non-system disk from the computer <br />To remove all non-system disks and reboot the computer, follow the steps below:<br />Disconnect any eSata, USB, or 1394 (Firewire) devices that are attached to the computer.<br />Remove any CD / DVD discs or memory cards from the drives if present.<br />Press and hold the Power button for 30 seconds to turn off the computer. Then, press and release the Power button to turn on the computer. <br /><br /><u> NOTE: During startup, a computer checks several devices for an operating system in a pre-determined order. You can change the order that the computer uses in the system BIOS. </u><br /><b>After removing any non-system disk:<br /></b>If the computer starts up normally to the Windows desktop, no further action is needed.<br />If the computer still stops at the black screen continue by restoring the BIOS default settings.<br /><br />for re-installation bios process, waiting for next tips. <br /><span>Thank you</span> <span>for taking</span> <span>the time</span> <span>to</span> <span>read. H</span>opefully these tips beneficial to you to solve your hp laptop.<br /><br />Regards<br />Multilinkent

on Mar 08, 2011 | Computers & Internet

1 Answer

Toshiba L455


If this were a backlight problem, you probably wouldn't be able to see the Toshiba Splash Screen.
Do you see a little dash at the top of the screen? It sounds like your hard drive has lost its MBR (master boot record) or completely failed. The MBR tells the system where to find the operating system on the drive. Try finding a Windows OS install or upgrade disc or your Recovery disc. (For a Windows CD, you'll want to match your current OS.) Alternatively, find a LiveCD of a drive partitioning program (with a repair MBR feature). I've used the True Image and Paragon Partition Manager.

Try to boot from the optical drive. (You may need to access the BIOS to change the boot disc; press F2 after powering up the computer. If you get to the blank screen, then shut down and retry. It takes me several attempts to get into the BIOS.) If you can get the boot CD to work, try to repair the computer. Let me know if you need the details. It will depend on if you are using Windows media or a Partition repair Live CD.
You can also try to restore from your backup. (I hope you back up regularly.)

I hope this helps.
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1 Answer

My hp compaq nc600 laptop wont turn on just an ornage light comes on, black screen and fan for 10 seconds then dies?


In the first instance you need to check your power lead. Exchange it for another one that you know works.

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Hp g61 notebook pc bios blink error code 2 black screen led lights above num lock key and led lights to left of caps lock key flash 2 blinks.no monitor when hooked up to an external monitor.cd disc drive...


If screen and external monitor do not work then the issue lies with the video section of your laptop. The video chip is soldered onto mo bo and there is noway you can replace it if bad. Kiss your laptop sayonara, salvage the hard rive and memory and get yourself a new laptop that works. And avoid HP - their customer service is non existent after warranty runs out. They refer you to a forum or tell you to get another unit - an HP of course!

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1 Answer

HP G61 NOTEBOOK PC BIOS BLINK ERROR CODE 2 BLACK SCREEN LED LIGHTS ABOVE NUM LOCK KEY AND LED LIGHTS TO LEFT OF CAPS LOCK KEY FLASH 2 BLINKS.NO MONITOR WHEN HOOKED UP TO AN EXTERNAL MONITOR.CD DISC DRIVE...


It would seem that your BIOS has become corrupted somehow. First try entering your BIOS setup. I believe for HP computers when you press power tap the F10 key until it opens. There you can try to reset them in some fashion and save. Try rebooting. If that fails then remove the battery and repeatedly press the power button for about 10 seconds.. (make sure it is also unplugged, this is to discharge the power from the system) then replace the battery and try booting again. Otherwise it would seem that you might have tried to load the wrong BIOS into your laptop. Check with HP then if you are still covered or not. :/

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1 Answer

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If it seems like you're accessing the hard drive (drive light comes on, flickers intermittently, then goes off, it's a good chance your screen is bad.

First thing to do is plug in an external monitor and start up the laptop. If it comes up with windows, you know it's the screen.

To find out if it's the backlight, or the lcd, toggle the monitor function and shine a flashlight on a slight angle to the screen. If you can faintly see what was displayed on the external monitor, then the backlight inverter is probably bad.

If the external monitor didn't come up, you're probably looking at a motherboard.

The good thing is that all of those are covered for one year under Compaq's warranty, on a new machine.

If you are able to use the external monitor, back up your data, because HP/Compaq usually reformat the harddrive. Additionally, if you've added memory, pull the cards. They want it sent back the way it came from the factory.

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Hi,
Remove the battery and disconnect the Ac adapter from the laptop. Press the power button and hold it for 10 seconds.Reconnect only the Ac adapter and power on the laptop.

Post back if the above solution doesnot work , it could be bad video card driver.

Thanks for using fixya
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