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I have a new computer HP Pavilion Slimline S 3220 n trying log i9n scanner HP scanjet 3970 - computer accepted datas from the disc but i can not open window and scanner do not work - what i have to do to use that scanner?

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Did you use the correct driver for your operating system?

Click HERE to get the correct driver from HP.

Posted on May 24, 2008

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help


Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | Printers & Copiers

1 Answer

HP Solution Center does not recognize the scanner anymore... We are operating on a Windows 7 system... the drivers had to be downloaded from the internet because the cd that came with the printer was for...


I had the same problem and solved it. I was using HP Solution Centre to run my HP Scanjet 5590 on Windows 7 Pro 64 bit without problems. Then I ran the scanner using Windows Fax and Scan, but didn't like it, so went back to HP Solution Centre - whereupon the scanner was not recognised.
After hours of reinstalling software etc etc, without success, I suddenly noticed four device icons on the left hand side of HP Solution Centre. These were labelled (when hovered over with the mouse) hp scanjet 5590, hp scanjet 5590 #2, hp scanjet 5590 #3, hp scanjet 5590 #4. Only the top icon was active, but when I clicked on any of the four it moved to the top.
Clicking on hp scanjet 5590 #2 gave me a working installation once more - problem solved. No doubt the multiple icons arose from my desperate attempts to try different USB ports.

Feb 02, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

No HP devices detected. HP Solution Center will close now. I have an HP Scanjet 2400 fletbad scanner. Since I acquired an HP Pavilion running on Vista it goes haywire. My technician fixes it, then a few...


when the problem arises just try by switching off your scanner and power it on, if the problem is not solved then try by restarting your pc, if the problem is there then check in "my computer" is your scanner is visible there (scanner should be power on before checking) if you cant then try to plug in another usb slot, if still you cant see your scanner then reinstall your scanner with the help of your scanner cd.post your findings

Dec 26, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Cannot get scanner 3800 to download to my computer, it says to insert disc but i do not have the disc and when it trys to download without disc it fails


I presume you have a HP scanjet 3800. If so you can go to HP.com support and download updated software and dirvers for this machine.

Aug 07, 2008 | Printers & Copiers

1 Answer

HP Scanjet 3970 -copy button not working=was told to download software=unable to find HP website


Here is the link to download the software for HP Scanjet 3970.

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=in&prodNameId=298549&taskId=135&prodTypeId=15179&prodSeriesId=298547&submit.y=7&submit.x=4&lang=en&cc=in

Jun 04, 2008 | HP Printers & Copiers

6 Answers

Want installation software of hp scanjet 3970


we want officejet 4355 all in one printer instll our pc

May 04, 2008 | HP Officejet 4355 All-In-One InkJet...

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