Question about Plantronics CS-50 Professional Headset

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I hooked up the plantronics CS50 to my phone and the HL10 Lifter lifts the phone up properly but when I have the headset on I hear a echo in the background. If I try to retrieve my messages I can hear my voice mail ring but then it never connects. If I do not use my plantronics and I go to my voice mail message button on the phone I can get into my voice mail fine. I just moved my plantronics to another phone is it just started to happen. My previous phone was fine. I also validated all of my connections and they are in accordance with the instructions.

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Posted on Jan 02, 2017

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keekus
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SOURCE: plantronics cs55 problem

Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Posted on Jul 18, 2009

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keekus
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SOURCE: Plantronics CS55/HL10 Wireless Office Headset System with Lifter won't lift headset

You may need to re-subscribe the headset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

To Re-Subscribe:


The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

Posted on Jul 20, 2009

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1 Answer

Hi, one of our Call Center workers cannot hear the ringing phone when she has the headset onWhat's your problem?


The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

HL10 Nortel Adapter Kit - 46780-01

If the internal mic on the lifter has gone out, you can plug the ring detector into the handset lifter and just stick the ring detector over the speaker grill to pick up the ring. Plugging this into the lifter will bypass the internal mic, this accessory would have come with your HL10 lifter. You can also check the ring volume on the telephone, and you can also try adjusting the ring tone on the phone (sometimes it will pick up one ring tone better than another). Here is a link below if you need to order a new ring detector:

HL10 Nortel Adapter Kit 63014-01


Good luck from Headsets Direct!

Oct 27, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

HL-10 LIFTER DOSEN'T STAY UP AND SLIDES DOWN FREQUENTLY.


The internal gears on the Plantronics HL10 may be worn. You can take the handset receiver off hook and try manually raising up the lifter as far as it will go and then slowly pushing it back down into place, sometimes this will help to get it back working properly. If that doesn't work, you may need to replace the HL10 lifter. Below is a link where you can purchase a new lifter.

Plantronics HL10 Handset Lifter

Good luck from Headsets Direct!

Aug 30, 2011 | Plantronics CS70 Wireless Headset

1 Answer

Any tips on the hand set setting for the phone. Everytime I do it, it lasts about a week and then is so loose the arm won't pick up the handset.


It sounds like your HL10 handset lifter is giving you problems. This link has a nice set-up video to help you.

Plantronics HL10 Handset Lifter

Here's a couple of other reminders: Pay close attention to placement of lifter under the handset for proper fit and also how the tape sticks to the phone. Make sure the cord is plugged completely into the base of the wireless headset (needs a good contact). For height adjustment, medium and high work best (the low setting is pretty useless).

Good luck from Headsets Direct!

Aug 26, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

I have a snom 370 voip phone with the plantronics cs70 headset but there's a bad echo on the callers end so i got the snom wireless headset adapter but i don't know how to connect it. i also have...


We've never dealt with snom wireless adapter but the CS70 and HL10 lifter is a popular set for your phone. there are a couple of things you can try to cut down on the echo.
1. Make sure CS70 is proper distance from phone, minimum of 6" (12" from a PC)
2. Make sure round compatibility dial (located on left side of base) is set correctly. Most phones work on setting #1 (never between numbers)
3. Echoing is usually caused by an improper mix of incoming and outgoing volume. With a friend listening in you can make broad and minor adjustments for both (incoming: back of base (1-4) and +/- on headset; outgoing: bottom of base (a-d) and +/- arrows on back of base).
Following these steps should help you out.

Good luck from Headsets Direct - 800-914-7996.

Aug 18, 2011 | Plantronics CS70 Wireless Headset

1 Answer

I cannot here the phone ringing from my CS55 headset or another call coming in.


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

Incoming call alert


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics CS55 Wireless Headset

1 Answer

Plantronics CS55. When using the wireless headset


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jul 10, 2009 | Plantronics CS55/HL10 Wireless Office...

2 Answers

All of a sudden my CS 55 with plantronics stopped working. It shows that its on but the headpiece isnt charing and also doesnt work. Any ideas why?


If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.

a. the green LED on the base turns on when you turn the call switch on from the headset.
b. the small green LED on the side of the headset is blinking.
c. the telephone headset is lifted from the cradle.
d. if the headset is not charging and the Amber light on the base does not blink when you place wireless headset on it; trying placing the headset more firmly.
e. If the headset is not charging and the Amber light on the base does not blink even after placing the wireless headset firmly on the charging cradle, you may need to change the battery.

Alternately you can try resetting the Plantronics CS55 wireless headset.

Reset Plantronics CS50, CS60 or CS55 Wireless Headset

If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

Jan 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

Plantronics cs55 problem


Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Aug 04, 2008 | Plantronics PL-CS55 Wireless Headset

1 Answer

Help


Remote ring detection provides a low tone * triple beep in your wireless headset when you receive an incoming call. This feature requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:

  • Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.

  • Try adjusting the phone's ringer volume. If the phone's ringer is too quiet, it may not trigger the ring detection built into the lifter. Try turning up the ringer volume of your phone.

  • Check the ring tone of the phone. - If your phone's ring tone provides short beeps or plays music, the lifter's microphone may not detect it. Try switching your ring tone to a traditional ring or long beep.

  • Does the phone have different rings? - For example internal calls vs external calls vs transferred calls. Does the phone ring the same for each type of these calls. If so try changing so all calls use the same tone.

  • Attach the optional "external ring detector" cable. This cable plugs into the lifter and provides a small, black microphone. It is included in the plastic bag of lifter accessories. Mount the microphone near your telephone's speaker. Click here for more details.

  • There are 2 versions of the Lifter accessory - HL10 and HL1. The HL1 is a larger older version of the liter with a more sensitive rind detector. Some phones will require the older version of the lifter.

  • Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.


*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .

Jan 15, 2008 | Plantronics CS50 Wireless Office Headset...

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