Got a 24 month old wf250 and as of yesterday the drum is unable to spin, programme cycles work as usual, water pumps in , and pumps out, you spin the drum manually and it spins freely almost like the belt has come off? Is this easy to resolve?
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Could be a blocked pump or outlet hose, remove the hose and lay it down to floor level to drain off water, then remove lower rear cover of washer, and remove the hose from the pump, see if it nis blocked, couls also be a faulty pump.
What you need to do is check the pump is getting a feed to it
Select a spin cycle, and with a test meter, test for voltage across the pump terminals, if you are getting a feed, and the pump is working ok, then you obviously have a blockage beyond the pump.
If no voltage then could be a broken wire, or a faulty programmer/board. ONLY CHECK FOR VOLTAGE IF YOU ARE COMPETENT TO DO SO, as it takes no prisoners. Hope this helps.
no easy way to get water out but try putting drain hose down at floor level into a bucket and that may work
fault is probably filter blocked.
to access filter, take rear back panel off. you will see a large diameter hose going from bottom of tub to pump. disconnect this hose at tub end - carefull, water will come out. filter is inside this hose. take it out, clean and reassemble
hold the start button for 5 seconds this should clear previous program. then select drain on your dial. press start as normal and machine will drain. if this does not work the only other remedy is with help, making sure the end of the drain hose is higher than drum at all times take machine outside, lean it back at 45 degrees agaist a wall with a towel or similar covering lid to stop scratching . working from underneath loosen the large jubillee clip that connects the drum to pump drain hose to the drum. As the drum is overfull there is no recepticle large enough to fit under so just let water just flow away. Dry every thing off. make sure you don't loose ping pong ball in filter and make sure filter is clear. refitting is reverse of removal
two possible causes motor commutator is damaged thats the bit the brushes sit on.put your finger on the commutator turn slowly and feel for raised segments or damage if there are any then this is you problem. if that is ok check you brushes have a good length and can make contact. if this is ok then check you card for damage.the filling/water level problem could be due to the limit switch pipework blockage at the base thats the small plastic pipe usual blocked into drum very common in old machines. hope this helps
This sounds like a faulty pcb and/or inlet valve. see links for prices.
meatballs77 - If you have warranty (the machine is less than 1 year old which yours is) or paid for extended cover then call hotpoint to replace... Hotpoint should be able to fix this - this should be free. call 0870 4422 510
Rememer parts are free up to five years - but there is a £90 callout fee after the first year.(unless you extend the full warranty)