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May I get the make and model # so I can help you more

Posted on Sep 28, 2010

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1 Answer

How to unblock a dyson dc24 instructions


Hi Janice,

If you're concerned your DC24 may have a blockage, please follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

You may also want to wash the filters if you haven't done so already. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely somewhere warm before replacing them - you may find the video below useful when doing this.

If you'd like any further assistance with your machine, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Extension handle wont go nack down in dyson


Hi there,

I'm sorry to hear you're having difficulties replacing the handle on your Dyson. I'm unable to provide specific instructions for resolving this as you haven't mentioned which model of Dyson you own. However, if you visit www.dyson.com and click 'Support', you should be able to identify your machine from the list - our online support guides may be of use.

If you'd prefer to speak to someone in person, please get in touch with our Helpline by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 11, 2012 | Vacuums

1 Answer

Dc14 not picking up brush goes round filters clean hose suction fine no obvious blockage


Hi there,

I'm sorry to hear you're having difficulties with your DC14. Although I note you haven't been able to find a blockage so far, you may want to run through the steps shown in our online troubleshooting guide, just to make sure you haven't missed anything:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ALLFLOORS_US

You may also want to check that the filter has been washed as recommended - this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Feb 06, 2012 | Vacuums

1 Answer

Dyson vacuum problems


Hi Michelle,

I'm sorry to hear you're having difficulties with your Dyson machine. From your description of the issue, it sounds as if there may be an obstruction in the cleaner head, or threads or hair wrapped around the brushbar. I can't provide specific instructions on resolving this, as you haven't stated which model of Dyson you own. However, if you visit www.dyson.com and click on 'Support', you'll be able to identify your machine from the list - our step-by-step guides should help.

Alternatively, if you'd prefer to speak to someone in person, please call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can provide assistance.

Best wishes,

Jack
Dyson Online Customer Support

Jan 24, 2012 | Vacuums

1 Answer

I can't get my dyson upright to stand up after I


Hi there,

I'm sorry to hear you're having difficulties with your Dyson. As you haven't specified which model of Dyson you own, I can't provide specific instructions. However, if you call our free customer Helpline, we'll be able to talk you through standing your machine upright again. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have your machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 19, 2012 | Vacuums

1 Answer

I have a Dyson Canister DC21 Serial #380-USA11573. I need to change the beater bar, how do you do that??


Hi there,

I note your question was submitted in January, so hopefully you've been able to replace the brushbar assembly at this point.

If you haven't yet installed the new brushbar, you may find the video below useful in showing how to remove the old brushbar and fit the new one before reassembling the Motorhead.

I hope this helps. If you'd like any further assistance, please call us on 1-866-693-9766, or email at askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 12, 2012 | Dyson DC21 Bagless Canister Cyclonic...

1 Answer

Release button jammed on root cyclone cylinder


Hi Anthea,

I'm sorry to hear you're having difficulty with your Dyson machine. I can't provide specific instructions for releasing the bin as you haven't specified which model you own, but if you get in touch with our Helpline, we'll be able to talk you through it. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support

Jan 10, 2012 | Dyson Vacuums

1 Answer

I need an instruction manual for a EUROLAB robot vacuum cleaner Auto Cleaner Intelligent Floor Vac please


I have a Eurolab and I can give you a couple of tips...
Spot = concentric circles from a start point and will continue for 4mins
Clean = will clean until battery runs out then go to base.
Max = will clean until battery runs out and then return to base, charge and go again.

If you interupt any of the settings you will need to manually return unit to charger (either by picking it up- or turning it off on the unit - then turning it on again while holding down "Max" on the unit). It will then find its way home. The two different settings on the seperate little room divider are about how big the doorway distance is ie 1 metre or 4-7 metres (somethinig like that) to prevent it going into a sep room. There is a little filter that needes to be cleaned 1 or twice a fortnight - just to help with suction. The auto settings on the charger unit should be self explainatory but I just set mine off in the morning while I am doing other things and haven't go around to setting it yet. I am very happy with mine and my floor has all of those loose bits gone. I empty the pod weekly.
You can't make it go back with the remote - or if you can it is not mentioned in the manual and I haven't worked it out yet.

I hope this helps.

Cheers
Brittany

Nov 22, 2011 | Vacuums

1 Answer

My dyson does not seem to be sucking with the normal floor attachment, instead it is putting dirt all around and seems to be blowing dirt everywhere. Anita Webster


Dear Anita,

I'm sorry to hear you're having difficulties with your Dyson cleaner. From your description, it sounds as if you have a blockage in the cleaner head. Unfortunately, I can't provide specific instructions for locating and clearing the blockage because you haven't mentioned which Dyson model you own. However, if you visit www.dyson.com and click on 'Support', you'll be able to identify your cleaner, and will find troubleshooting guides to help resolve the issue.

Alternatively, if you'd prefer to speak to us directly for further assistance, you can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 14, 2011 | Dyson Vacuums

1 Answer

T Fal fry expert manual


My friend give a Fry expert but haven't manual. I don't know how long to fry chicken leg or fried. Could you provide to me?

Oct 25, 2010 | Vacuums

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