Question about Canon PowerShot SD1100 IS Digital Camera

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My camera lens is out, and when i go to turn it off, it beeps 3 times at me, and tells me i have lens error, and to restart the camera.

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Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Sep 28, 2010

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My Canon PowerShot SD850 IS has a lens that is stuck in the extended position. I get a screen that says lens error, restart camera, but when I try to connect to the software, I get a screen on the computer...


Don't play around with that lens, you can do more damage to the camera and focus with some of the stuff people tell you to try. Your camera just needs to be serviced and you'll be working great again. The shop that specializes in service for the powershots is: camerasandparts.com They're amazing if you need a hand with one of these, that's all they deal with. They have your exact SD850 Lens Error, Restart Camera problem on their site. Good luck, they're the place for help with a powershot, best of luck with it.

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Lens error, restart camera, ive tried everything!


Take a look at this tip. Bear in mind that your camera may be broken.

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It has a lens error. Everytime the camera is turned on it beeps and clicks constantly. It eventually shuts off after displaying "Lens error, restart camera." on the screen.


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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"Lens Error, Restart Camera" Lens stuck open, completely disfunctional! /sadface :(


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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I have a 3 year old Canon PowerShot SX100 IS. While testing an external battery power supply I built, the external power connector pulled out while the lens barrel was extending just after I turned on the camera. Power to the camera was lost before the lens barrel fully extended and wouldn't reset when I repowered the camera. The dreaded error message "Lens error, restart camera" appeared and the camera shut down. I restarted the camera over and over and over again but the lens wouldn't reset. I was extremely lucky to find the information here and read various fixes. I didn't want to take the camera apart so I tried various fixes others have successfully used. I first tried smacking the bottom of the camera hard with the palm of my hand just after pushing the on/off button but that didn't work. The one which worked was smacking the camera on the side immediately after I pushed the on/off button. I smacked it quite hard twice with the palm of my hand then, suddenly, the lens barrel began to move and the lens reset itself back to its starting position. Thanks to everyone who has posted here!

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Your lens may need adjusting. This info may help . Other People solved problem. Lots of Info on this link.

http://www.fixya.com/support/t102982-e_18_problem

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How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way....


WE WENT TO THA BEACH AND TOOK SOME PIC AND LATER THAT DAY WHEN WE WENT TO TAKE MORE PIC IT SAID LENS ERROR RESTART CAMERA BUT WE DON'T KNOW HOW TO RESTART THE CAM

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This lens is in need of repair, though contrary to what some of the people on this site will say, paying $150 for a lens repair is completely unnecessary.
Usually a problem like what you are having is just a realignment and cleaning of the lens and gears. This in itself is a relatively cheap repair ($50-$75) Sometimes however, the plastic housing covering the lens itself gets damaged, or the lens twists inside the housing, which many times can require purchasing a new lens (this will run $150 or so).

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http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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