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I have been trying to login to roxio's website for two days. I forgot my password and am having no luck getting an email from roxio to fix the problem. It says the email has been sent but I don't recieve it. I tried lookng in the screened email, comcast.net, but I still can't find it. You need the password to get any help from roxio, so I am stuck. Any help appreciated Michael

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  • mjvargo60 May 24, 2008

    Hello,



    Thanks for the response.



    I have tried to create a new account using my son's email address and my wife's email address with no luck. The problem is I am not receiving a response from Roxio, email. The website says that an email has been sent but I never receive it.



    I went to comcast.net and made sure my email settings allow all email and looked in my screened mail, turned off spam and phishing filters, added roxio addresses to my address book etc.



    I am going to try using my email at work and see if it works there, maybe something with comcast?



    I am running Vista Home Premium and Office 2007 with all the latest updates. Roxio Easy Media Creator 10 worked until recently when after some windows updates, it would not even open.



    Thinking I had a Vista problem, I did a complete reinstall of Vista and Office, loaded all updates etc.



    I followed all the instructions on Roxio.com and tried to do a clean reinstall of EMC 10 but could not do that either, the install program runs about 1 minute then says complete. The problem is nothing is installed, no trace of roxio anywhere.



    I found somebody on roxio.com who had the same problem. He was told to install the latest Roxio EMC 10 update and it fixed his problem, but I cannot log onto the website to get the update because I am not getting a response from Roxio about resetting my password or creating a new account.



    :-( primal scream at this point :-)



    Regards



    Michael

  • mjvargo60 May 25, 2008

    OK - Figured it out! Comcast is blocking the roxio mail server on account of spam. Using my work email I received a response from Roxio with a link to fix the password.



    Thanks for the help.



    Regards



    Michael

  • Glenn Rogers
    Glenn Rogers May 11, 2010

    Hello,

    Would you consider creating a new user id and password to establish a new account with Roxio so you can get help from them?

    Regards,
    Worldvet



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Hi,

See if you can't get to the download by following this link

I was able to get to it and you should to. If you can't get into Roxio I would be it has something to do with Internet Explorer and its antiphishing list. Go into IE setttings and edit out the block on Roxio.com

Best regards,
Worldvet

Posted on May 25, 2008

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