Question about SanDisk Sansa e250 MP3 Player

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Sansa e260 The problem with the mp3 player is it is stuck on the sandisk screen. It has a blue light on around the circle and if i take it off the computer it will say is not charged enough and will shut off i have let it charged for over 10 hours and still the same result

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  • Jack hoegle May 24, 2008

    your screwd dude

  • nodoubt_tj May 24, 2008

    We have two of them and they are less than 6 months old and they both can't hold a charge.

  • sadanandd75 May 24, 2008

    i have sansa e250 2gb mp3 player

    after connecting to PC blue light on

    not going to off

    i dont know how to shutt off & charge the same

    pl give advice





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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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1 Answer

My SanDisk 4.0 will not turn on. I plugged it into the computer to add music and the blue circle light is on but nothing else works. The light will not turn off either.


Try to reset your SanDisk Sansa as follows:
1. Press and hold the Power/Menu button for about 20 seconds. 2. Release the button. 3. Press the button again to try to turn it on.
http://kb.sandisk.com/app/answers/detail/a_id/188/kw/reset%20e260

Mar 02, 2011 | SanDisk Sansa e260 MP3 Player

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I formatted the 16mb-format drive from my sansa e260 now the screen is blank and the blue lights comes on. My computer also doesnt see it. Any ideas on how to reinstall the firmware? Thanks Dumb...


Blue ring: Remove the back and push
softly but firmly on the Rubber rectangle above the battery hold battery in place and turn on(This is the Chipset For the screen, Black screen Blue ring ) and put the back on.

Jun 16, 2010 | SanDisk Sansa e260 MP3 Player

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The screen on my sansa e260 wont turn on


hold down the power button for 15 seconds and it shoud reset the whole player

Dec 28, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

No picture on screen


Hi . This can probably solve your problem:
Follow the steps
01. Sansa player freezes on the “Refreshing Database” screen STEP 1 – Reset the device
  1. Slide the Power switch up and hold it for approximately 20 seconds.
  2. Release the Power switch once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater.
If this article did not resolve your issue, please contact us at support@sansa.com.

Oct 30, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 takes 15 mins turning on.


once the blue circle is there, you just need to wait, it'll turn on
if not, take it to a best buy

May 05, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Problem with sansa e260


that happens to me too. i think the problem is that your computer can't like, sense that it's plugged in, so your battery's dying out, and the computer wont charge it

Mar 24, 2008 | SanDisk Sansa e260 MP3 Player

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Black screen blue ring


Try holding the Menu button for about 15 seconds.

Apr 01, 2007 | SanDisk Sansa e260 MP3 Player

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