Question about GE Monogram Side by Side Refrigerator

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I have a GE ZISS360DRJSS side by side fridge. The water is not dispensing from the door. It makes ice without any issues. I changed the water filter which did not help. I turned off the entire fridge/freezer overnight in case it was frozen water line, the same problem remains. Also, frost forms in the ice dispensing chute. I believe there is a flap that is supposed to close when the ice dispenser is not in use to keep the cold in/warm out, this is not closingr. Any ideas how to fix these two problems?

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They could be related with the open door allowing the line to freeze.
Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws. Covering the opening with a blanket will prevent the loss of cold in the freezer. . At the rear where the water supply comes in is the water inlet valve. If you disconnect the dispenser water line and then see if the water comes out when you try the dispenser. You should hear the valve work when you try the dispenser. If you don't hear it there is a dispenser actuator switch problem.
There is a solenoid that operates the door that could have stopped working. Can you hear it?
The hinge on the door could be broken or the bracket it goes in could be broken. You'll have to look to see what's wrong.

Remove the dispenser cover by gently prying starting at the bottom going round and round a little at a time to prevent from breaking it. When it's off the screws will be exposed to access the other components.
Here is a link to a diagram which may help.
http://www.searspartsdirect.com/partsdirect/part-model/GE-Parts/Refrigerator-Parts/Model-ZISS360DRJSS/0432/0165000/G0705134/00001?blt=06&prst=&shdMod=

Posted on Sep 28, 2010

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