Question about HP Officejet 5610 All-In-One InkJet Printer

3 Answers

No scan options- HP Office jet 5610v

I saw the problems solvers for a PC regarding a "No Scan Option" On A HP OFFICE JET 5610v. Could you go through the same options for a Mac OS?
Thanks!
Jann =)

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  • 3 more comments 
  • Anonymous Jun 07, 2008

    When i press the scan button on my printer it says no scan option refer to device documentation

  • Anonymous Jun 25, 2008

    I have the same problem--can't get Mac to talk to the scanner in my 5610. Reinstalling the software was not helpful.

  • theonesexydu Jul 27, 2008

    Yes I can't scan anything and I have tried installing the software again, no use!

  • Anonymous Nov 14, 2008

    IT SUCKS

  • raulbg54 Dec 12, 2008

    Having the same problem no communication. Tried reloading software and utility and no avail to problem.

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Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.

Having said that there are several things that can cause a problem between the printer and the software;

1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.

2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.

3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.

4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.

5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download and install the most recent full feature software and drivers for your operating system.

6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

Posted on Nov 14, 2008

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Fiend your solution direct from hp. Here is your solution...
No scan options- HP Office jet 5610v - 237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution
737

Posted on Feb 27, 2009

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  • 27 Answers

Reinstall the software

Posted on May 31, 2008

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Related Questions:

1 Answer

I have a new printer and cant get the scan feature to work


Try This :
Check if you have installed the HP solution Center on your computer; Then open up that application you will be able to scan ; you can also scan from Scanners and Cameras ; if still you are not able to scan;
Put the CD in the computer ;
Goto My computer- Right click on Black HP logo - Click on Explore - Open UTIL (Folder)- Open CCC (Folder)- Double Click on UNINSTALLATION L3 file;
Restart the computer;
Then again re install the software in the "Recommended" Option;
Then you should be able to Scan still if you are not able to scan ; Let me know .
Regards Soumajit

Sep 16, 2009 | HP J4680 Office Jet All-In-One Printer

1 Answer

My hp all in one office jet 5610 will not scan


dear,
uninstall your drivers and re-install it,
hope your problem will solve
thanks

Jun 16, 2009 | HP Officejet 5610 All-In-One InkJet...

3 Answers

HP OFFICEJET 5610V No scan options


If you get the error while trying to scan with your HP 5610v All-In-One, the easy way to scan from your printer is to click on start, go to Paint and then File, the option "From Scanner or Camera" will come up.. click there and poof - you can scan anything you want and save it where you want... Problem solved!! good luck!!!

May 24, 2008 | HP Officejet 5610 All-In-One InkJet...

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