Question about HP LaserJet CM1015 All-In-One Printer

Open Question

HP CM1015 SCANNER ERROR 14 - HP LaserJet CM1015 All-In-One Printer

Posted by on


3 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 493 Answers

SOURCE: HP CM1015 , has scanner


The recommended action for these kind of error messages:

1. To replace the scanner sub-assembly (in this case the led).

2. To perform the post-repair tests #1 and #2 which are explained in the service manual of the printer. You can download the service manual from this link which I uploaded for you and search the page #73 (#63 on the page).

Hope this helps.

Posted on Sep 30, 2010

  • 5 Answers

SOURCE: HP CM1015 copy/scan problem


Posted on Jan 18, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Unable to uninstall CM1015 software

How about disconnecting the printer from power completely and restarting your PC?

Mar 24, 2012 | HP LaserJet CM1015 Photo Printer

1 Answer

Error 51.23 after paper jam

**Yellow laser scanner error, replace scanner assem..For tech guys: Remove scanner assembly, remove cover,check for yellow scanner motor rotation. if its hard or struck, gently remove engine motor,lubricate the shaft fix it back & verify rotation, how ever entire unit opened clean all reflector glasses with ear buds gently, fix the unit back properly.(out of four screws, factory wont fit one or two screws for alignment match, same way fix the screws, don't inter change). check for print if its rectified. process end..or else replace scanner assm..

Dec 21, 2011 | HP LaserJet CM1015 All-In-One Printer

1 Answer

ERROR 14 EN HP CM 1015

Scanner error. You need to replace the scanner assembly, the thing at the very top of the printer. you will need a tech if you arn't one.
Hope you have a warranty.
The part number is CB394-67901

Jan 14, 2011 | HP LaserJet CM1015 All-In-One Printer

1 Answer

I have an HP Laserjet CM1015 Priner/scanner and an HP pavillion running Windows Vista. When I try to scan anything it says an error occured communicating with scanning device and check it is connected...

I had this too on my Vista. I re-installed the original software that came with the printer and the scanner then worked OK. My problem was always triggered when HP automatically downloaded 'updated' software, so I would disable the update feature as it only causes problems!!

Hope this works for you.

Dec 17, 2010 | HP Color LaserJet CM1015 Printer

1 Answer

Laserjet CM1015 cannot print cyan color with a cartridge at 25% and no error on printe,

I would suggest you take the cartridge out and shake in back in forth for a bit. Then re-seat the cartridge then cycle the power. Just in case you haven't tried this already.

Jun 22, 2010 | HP Color LaserJet CM1015 Printer

1 Answer

I'm using an HP 1015 MFP and the magenta does not print (well, may print faint). I've replaced with new cartridge to no avail. Any ideas?

Bad news. The problem is the scanner needs to be cleaned. It will cost about 85.00 or so. It's a lot of disassembly to get the scanner out to clean it. Any more questions fell free to call. 818-888-0006 Steven

Feb 21, 2010 | HP LaserJet CM1015 All-In-One Printer

1 Answer

Error message: IllegalTag PCL XL error I am receiving this error message + Subsystem: KERNEL; Operator: 0x40.

this is driver error or internal memory defective, reinstall driver or go the hp repair center

Nov 29, 2009 | HP LaserJet CM1015 MFP All-In-One Printer

2 Answers

HP CM1015 copy/scan problem


Jan 17, 2008 | HP LaserJet CM1015 All-In-One Printer

1 Answer

The CM1015 scanner does not work with new Leopard OS

Same problem here. HP tech support no help. I've been transferred like 8x and been on hold for over a 1.5 hours and i'm still being transferred to another department!

Oct 31, 2007 | HP LaserJet CM1015 All-In-One Printer

Not finding what you are looking for?
HP LaserJet CM1015 All-In-One Printer Logo

Related Topics:

371 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Ben Johnson

Level 3 Expert

685 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides