HP CM1015 SCANNER ERROR 14 - HP LaserJet CM1015 All-In-One Printer

Hi
How about disconnecting the printer from power completely and restarting your PC?

**Yellow laser scanner error, replace scanner assem..For tech guys: Remove scanner assembly, remove cover,check for yellow scanner motor rotation. if its hard or struck, gently remove engine motor,lubricate the shaft fix it back & verify rotation, how ever entire unit opened clean all reflector glasses with ear buds gently, fix the unit back properly.(out of four screws, factory wont fit one or two screws for alignment match, same way fix the screws, don't inter change). check for print if its rectified. process end..or else replace scanner assm..

Scanner error. You need to replace the scanner assembly, the thing at the very top of the printer. you will need a tech if you arn't one.
Hope you have a warranty.
The part number is CB394-67901

I had this too on my Vista. I re-installed the original software that came with the printer and the scanner then worked OK. My problem was always triggered when HP automatically downloaded 'updated' software, so I would disable the update feature as it only causes problems!!

Hope this works for you.
CK39

Uninstall the HP software

try to download free software for this HP printer with vista OS compatibility and install it to your computer.

try this link http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1846081&prodTypeId=18972&prodSeriesId=1846080&swLang=8&taskId=135&swEnvOID=2093

I would suggest you take the cartridge out and shake in back in forth for a bit. Then re-seat the cartridge then cycle the power. Just in case you haven't tried this already.

Bad news. The problem is the scanner needs to be cleaned. It will cost about 85.00 or so. It's a lot of disassembly to get the scanner out to clean it. Any more questions fell free to call. 818-888-0006 Steven

this is driver error or internal memory defective, reinstall driver or go the hp repair center

DO THIS CHECK WHERE THE CATRIDGES IS IN ORDER.OR IF IT IS LEAKING

Same problem here. HP tech support no help. I've been transferred like 8x and been on hold for over a 1.5 hours and i'm still being transferred to another department!