Question about HP PhotoSmart C4385 All-in-One Printer

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I cannot get scanning to work on my mac. I can print fine. When I try to scan it just says Sorry, scanner could not be initialized. (Scanner not found.) WHen I installed the drivers it said C4383 or general C4380 series even though I went to the right product. I am using Mac OS 10.5. I cannot find the CD that came with my printer.

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Try resetting the printer.

http://resetprinters.com/resetting-the-photosmart-c4380-series-printers-using-the-sercret-combo-keys/

Posted on Aug 01, 2012

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You should be able to get the driver from here, reinstalling the driver should correct the situation

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=sg&dlc=en&sw_lang=&product=3651156#N631

Hope this helps

Posted on Sep 27, 2010

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