Question about Panasonic DMR-HS2 DVD Recorder

2 Answers

Won't recognise DVD Ram and non-finalised discs from own recordings.

Hi, recently purchased 2 ex-rental discs that were polished in-store. Played one perfectly, then other stalled 1/2 way through. Had trouble ejecting the disc as would take 1-2 mins to come up with U11. Now does not recognise any DVD Ram or non-finalised discs that have played well for years. The other problem it has had for a while is it can continually eject dics (fast!) and stays tray open even when switched off. Only solution so far is to unplug at wall and leave disc in to be re-read once powered up. Are these physical problems (ie dust etc in unit) or software/electrical problems? Any help appreciated as I prefer to keep this unit, it has served me well... Thanks in advance.

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  • jaffachef May 24, 2008

    Thanks, Irish Druid. Unfortunately U11 came up again on the screen. I am leaning towards physical contaminants as we have just moved house and had the floors sanded/polished. I did take extreme care to wrap up the dvd, but perhaps we subsequently disturbed more moving the furniture in. If it is not that then I may have to look at replacement parts. I haven't been able to locate parts no.s etc or places to buy. Any ideas? Cheers!

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  • Master
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Try updating the firmware and see if this helps:
http://www2.panasonic.com/consumer-electronics/support/Video/DVD-Recorders-Players/DVD-Recorders/model.DMR-HS2

Download the software to your PC. Your PC must have a CD-R writer installed. The CD you create must be made using the ISO-9660 format. Using Windows XPs CD writing program is the easiest way to create the Firmware Update CD since ISO-9660 is the default format, so no special settings are necessary. However, other software (such as Nero) can be used, as long as you use the ISO-9660 format. If U11 (DMR-E30/ DMR-HS2) or UNSUPPORT appears on the DVD recorders display during the update process, this indicates that the firmware already installed in your unit is either the same version or a newer version than the one you are trying to install.

Please post back and let me know the results so we can troubleshoot further if that fails.

Posted on May 24, 2008

  • Swilin Sampson
    Swilin Sampson May 25, 2008

    As my colleague Benimur suggested, please try a lens cleaner first.
    You can also try blowing some compressed air on the
    lens. If this and the lens cleaning kit does not work, you should
    remove the cover, access the lens pickup, and clean directly
    with isopropyl alcohol and soft cotton.
    If the lens is scratched or dull, you may need to replace the lens pickup, in which case it may be cheaper to simply buy a new player.

    It is very hard to find new replacement parts for these kind of devices. You can try the manufacturer, although I doubt you will be successful. The other alternative is to look for seconds on eBay and transplant the required parts. (Or if the piece is actually working, might as well use that instead of the defective one!)


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  • Master
  • 6,966 Answers

Hi,

Usually, the U11 error code in a Panasonic DVD player indicates an optical problem. You could of course try doing a cleaning using a CD cleaner normally readily from computer parts stores. Alternately, you can open the unit up and do a manual cleaning with soft bristle brush and/or cotton buds. Other than that, it could be indicative of a weakening laser eye which of course would require parts replacement.

Hope this be of initial help/idea. Pls post back how things turned up or should you

need additional information.

Good luck and kind regards.

Thank you for using FixYa..

Posted on May 24, 2008

  • Louie  Role
    Louie Role May 24, 2008

    As to your other concern, it would appear to be mechanical in nature and would require cleaning the inside and re-application of appropriate lubricant to the moving parts. A can of compressed air would also help in removing dust and foreign material from the mechanical assembly.

    Additionally, you might find this forum informative if not an interesting read.

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