Question about HP DeskJet 932c InkJet Printer

1 Answer

IWindows 7 OS; HP Deskjet 932c printer; doc's in que; printer will print test page; USB connection to printer; computer does not appear to be communicating with printer. solution to problem???

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  • meador_dale Sep 27, 2010

    per suggestions deleted all doc's from queue; disconnected USB to printer; heard USB disconnect alert; restarted computer; heard USB connection alert; attempted printing a doc...doc didn't print...further suggestions??


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  • HP Master
  • 4,737 Answers

Is there documents in the Print Queue? if so "Cancel All", you'll need to restart both the printer and the computer to completely delete the print queues.

Can you hear the USB connection alert sound when you plug in the usb cord (while the printer is on)? if so, then it's detected and they are communicating. If not, then try the printer on another computer having different version of windows installed.

Also check the usb cable and make sure it's interfaces are cleaned and cleared. You can try cleaning the terminals with a soft brush dipped in alcohol/acetone/spirit. Get/borrow another usb cable and try.

I hope you already know how to set up the connection: (only for reference)
IWindows 7 OS; HP Deskjet - d7d51e6.gif


Let me know if the problem persists.

Good luck.

Thanks for using FixYa.

Posted on Sep 27, 2010

  • Lebanon Raingam
    Lebanon Raingam Sep 27, 2010

    Well, now try to update the drivers, first uninstall the currently installed hp drivers/softwares, after it's completed, restart your computer and follow this instructions to update and install the printer's drivers/software (click here), *Click the + sign to expand the tutorials. [Note: this option is available only in Windows 7]. Let me know if this doesn't fix.







    Please try to print a test page from the Printing Preferences.





    Once again Good luck.

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  1. Reset your printer if you are having communication problems with the computer. To do so, press the "Power" button to turn off the printer. Wait a few seconds and then power it back on.
  2. Power off the printer again if you are still running into problems and disconnect the power cable from the AC power. Wait a few seconds and reconnect the power cable. Power on the printer. This simple procedure resets the printer back to the default factory settings. Move to the next step if the reset does not work.
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Follow the below steps to install your printer in Windows 7.

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Regards,
Rizwan

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