Question about Logitech Z-5500 Computer Speakers

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No sound from speakers at all

I have a new logitech z-5500 and its all setup and i cant even get a sound out of any of the speakers or sub. can someone help?

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To troubleshoot a speaker system where sound is not issuing from all speakers, please do the following:

  1. Verify that all cables are plugged in correctly. Make sure the rear and/or center/sub audio cable is plugged in to the correct port. On most surround sound cards, the rear audio port is black, the front audio port is green, and the center/sub audio port is orange. If you do not have a surround sound card, make sure you obtain the proper adapter (discussed in the next paragraph) or use surround sound emulation if your speaker system offers it. If you are not sure if you have a surround sound card, please check with the manufacturer of your sound card for details.
  2. Make sure your sound card supports the same amount of channels as your speaker system contains. For 4.1 systems, it should have a front and rear speaker jack on the card. For 5.1 systems, the card should have a front, rear, and center/sub, output. The card should be properly installed and configured. Please contact your sound card manufacturer for details. If you do not have a surround sound capable sound card, you can use the source selector switch or the M3D button on the controller unit (if available). You can also use an adapter to split the signal for the front and rear speakers. This type of adapter is a 3.5mm male to 2-3.5mm female jacks. You can purchase this adapter at your local electronic store. Please refer to your manual if you do not know if your speaker system can emulate surround sound.
  3. Try connecting the speakers to a portable sound device such as a walkman or portable CD player. Plug the speakers into the headphone jack, but make sure the volume is lowered so the speakers are not over powered. You can do this for both the front, rear, center/sub speakers to verify that they work. If the speaker system works on the walkman, then you are experiencing a configuration issue with your sound card. Please contact your sound card manufacturer.
  4. Check the system Volume Control located in the System tray. Make sure that the volumes are at a reasonable level and are not checked for Muting.
Try these articles as well:

Manual

Setting up the Z5500 with PC, Mac, Xbox, Playstation, DVD Player, etc.

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on May 24, 2008

  • Swilin Sampson
    Swilin Sampson Jun 01, 2008

    Hello,





    This thread has gone 7 days or more without a response.
    Please close the thread with a “FixYa” or “Helpful” rating.





    Or post back with latest developments, what steps you took,
    etc. and I will assist you further as best I can.





    Thank you.


    IrishDruid




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To troubleshoot a speaker system where sound is not issuing from all speakers, please do the following:
  1. Verify that all cables are plugged in correctly. Make sure the rear and/or center/sub audio cable is plugged in to the correct port. On most surround sound cards, the rear audio port is black, the front audio port is green, and the center/sub audio port is orange. If you do not have a surround sound card, make sure you obtain the proper adapter (discussed in the next paragraph) or use surround sound emulation if your speaker system offers it. If you are not sure if you have a surround sound card, please check with the manufacturer of your sound card for details.
  2. Make sure your sound card supports the same amount of channels as your speaker system contains. For 4.1 systems, it should have a front and rear speaker jack on the card. For 5.1 systems, the card should have a front, rear, and center/sub, output. The card should be properly installed and configured. Please contact your sound card manufacturer for details. If you do not have a surround sound capable sound card, you can use the source selector switch or the M3D button on the controller unit (if available). You can also use an adapter to split the signal for the front and rear speakers. This type of adapter is a 3.5mm male to 2-3.5mm female jacks. You can purchase this adapter at your local electronic store. Please refer to your manual if you do not know if your speaker system can emulate surround sound.
  3. Try connecting the speakers to a portable sound device such as a walkman or portable CD player. Plug the speakers into the headphone jack, but make sure the volume is lowered so the speakers are not over powered. You can do this for both the front, rear, center/sub speakers to verify that they work. If the speaker system works on the walkman, then you are experiencing a configuration issue with your sound card. Please contact your sound card manufacturer.
  4. Check the system Volume Control located in the System tray. Make sure that the volumes are at a reasonable level and are not checked for Muting.
Try these articles as well:

Manual

Setting up the Z5500 with PC, Mac, Xbox, Playstation, DVD Player, etc.

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid


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