Question about Zenith Z50PX2D 50 in. Plasma HDTV

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Model z50px2d I have a blank screen with sound....how can i get this problem resolved

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  • sinton Jun 28, 2008

    picture no sound

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Did it make a pop noise first?

Posted on Jun 05, 2008

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MODEL TV #Z50PX2D red dots on sceen and fuzzy picture in corner from time to time


the tv has a bad panel you can go to the web site put in your model number and look for a firm ware update but it may not fix it i have been working on tvs a long time all the ones i have seen needed a new panel/screen witch cost to much to fix

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Zenith tv; model Z50PX2D. redish screen and big black spots


It's just probly old or it's was maid wrong at the factory where it was maid

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While watching, TV made a sharp bang sound. Sound still good, channels can be changed, but no screen, no raster


While watching, TV made a sharp bang sound. Sound Problem with the Zenith Z50PX2D 50 in. HDTV Plasma Television While watching, TV made a sharp bang sound. Sound still good, channels can be changed, but no screen, now tv wont come on at all?

Sep 26, 2010 | Zenith Z50PX2D 50 in. Plasma HDTV

1 Answer

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Thank you for responding about my problem but from your other members find my solution.

Mar 28, 2009 | Zenith Z50PX2D 50 in. Plasma HDTV

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My TV has a picture but its very poor quality and its fading ,blurry color it is not clear what can i do to fix.Thanks

Jul 21, 2008 | Zenith Z50PX2D 50 in. Plasma HDTV

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Piece of Junk - Zenith Plasma Z50PX2D


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May 19, 2008 | Zenith Z50PX2D 50 in. Plasma HDTV

1 Answer

NO PICTURE, YES SOUND


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Mar 09, 2008 | Zenith Z50PX2D 50 in. Plasma HDTV

1 Answer

Zenith Z50PX2D 50 in. HDTV


My Z50PX2D was just over 2 years old and well out of warranty when the “Pop/Blank Screen” problem struck. However, LG took great care for the situation.
I civilly called LG's customer service (very nice people… all of them). LG’s CS phone number is (877) 543-8325. After a few short phone calls (less than 5 minutes each) over 4 day period, they extended my warranty and it is currently being serviced ($0 out of my pocket).
Here are some tips on the working with LG on the “Pop” issue (this should reduce the number of phone calls needed):
- RULE #1… Be respectful to all of them, everyone I spoke to were extremely nice.
- Have the model number, serial number, date of purchase and original receipt (they will require it faxed) on hand.
- Call LG Customer Service (877) 543-8325
- They will ask how they can help: Tell them what happened to your TV and you want to see if they can extend your TV’s warranty for the “pop” problem.
- They will setup a case:
o Will ask for your information (name, address, phone, model, serial number, date of purchase)
o Will ask what the problem was (IE: watching TV, there was a loud pop from the TV and the screen went out). No need elaborate too much, they know this problem exists.
o Will ask for you to fax the receipt to their fax number (they will provide)
§ Note the case number, your name and phone number on the receipt before faxing.
- Before hanging up, ask them for the case number. This will make it easier for everyone when you call back.
- Give them about 24 hours before calling to verify they received the fax.
o If they have received the fax and applied the notes to the case, they should be able to let you know if they will extend the warranty on that call.
o If the fax was received but not yet added to the ‘Case’, give them one more day.
Hopefully you will have success in having your warranty extended.

Feb 05, 2008 | Zenith Z50PX2D 50 in. Plasma HDTV

1 Answer

Zenith z50px2d


Check your input connections, especially the HDMI (if in use). I have found through personal experience that the weight of the cable and any small vibration can be enough to loosen the connection and leave you a blank screen. The manufacturers would have been smarter to have all the inputs face toward the floor at the bottom of the set (like the power cord). Anyone who has mounted their set to the wall will understand what I am saying.
That being said, you may be better off saving your money and buying a new LCD TV. The Zenith sets have proved to be a ticking bomb. If you Google "pop" and "z50px2d" you will read a number of posts on various boards that indicate that the Zenith plasmas have about a 2 year life expectancy before they are in need of some very expensive service. And frequently even after they are serviced are prone to further failure.
Someone pointed out to me not to long ago a valid fact: LCD technology has been around since the pocket calculator and therefore much less prone to unexpected failure than the relatively new plasma technology. I just wish someone had told me that 2 years ago when I ponied up $3000 for my Zenith z50px2d that blew out a few days ago.

Nov 01, 2007 | Zenith Z50PX2D 50 in. Plasma HDTV

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