Question about Xerox 6180MFP/D Printer

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Can't scan to network (error 016-782) neither SMTP. Please give step by step instructions to input e-mail server information in CW IS/

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Posted on Jan 02, 2017

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SOURCE: scan to email

Scan to email needs an IP address or the SMTP server name and the port. Now it depends if you use an SMTP server or are you just at home? Normaly the SMTP port is 25. The SMTP server could be the one you use in your email account as well. Something like mail.upc.ie. If you dont have a SMTP server you cant set up scan to email.

Posted on Oct 20, 2008

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SOURCE: Xerox M20i scan to e-mail

You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Posted on Jan 11, 2009

  • 2 Answers

SOURCE: I get an SMTP error

That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Posted on Jan 30, 2009

  • 2072 Answers

SOURCE: Xerox scan to network

What is the model number? That is not a fault on an M15 which this question is listed under. Have you checked your LDAP settings to see if something there has changed?

Posted on Mar 13, 2009

  • 64 Answers

SOURCE: xerox 7232 workcentere cannot send emails

Judging from what you've said, I would say this is a setting on the printer. You need to make sure you have the outgoing address correct. Basically go into your printer settings with your E-mail server IP's.

Posted on Jul 17, 2009

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How to configure msn pop3 settings for windows live mail?


Select your Outlook version and follow the instructions to change your Outlook account settings:

Microsoft Outlook 2013 Click here to view or hide detailed information about changing Outlook 2013 account settings
  1. In Outlook 2013, click on theFilemenu, and then clickAdd Account.
  2. Click to selectManual setup or additional server types, and then clickNext.
  3. Click to selectPOP or IMAP, and then clickNext.
  4. On the POP and IMAP Account Settings screen, type the following setting information:
    1. In theYour Namebox, type your name as you want it to be displayed to recipients.
    2. In theEmail Addressbox, type your email address. For example, typeyourusername@msn.com.
    3. InAccount Type, selectPOP3.
    4. In theIncoming mail serverbox, typepop3.live.com.
    5. In theOutgoing mail server (SMTP)box, typesmtp.live.com.
    6. In theUser Namebox, type your MSN account name.
    7. In thePasswordbox, type your MSN password.
    8. Click to select theRemember Passwordcheck box, if you want to save it.
    9. Leave theRequire logon using Secure Password Authentication (SPA)check box unchecked.
    10. ClickMore Settings.
    11. Click theOutgoing Servertab, and then click to select theMy outgoing server (SMTP) requires authenticationcheck box.
    12. Click theAdvancedtab, and then click to select theThis server requires an encrypted connection (SSL)check box underIncoming Server (POP3).
      NoteTheIncoming Server (POP3)box should be set to port 995.
    13. SelectTLSforUse the following type of encrypted connectionunderOutgoing server (SMTP), and then clickOK.
      NoteTheOutgoing Server (SMTP)box should be set to port 25. If port 25 is blocked in the network or by your ISP, you can set SMTP port to 587.
  5. On the right side of the POP and IMAP Account Settings screen, clickTest Account Settings.

    If you do not receive errors, your email account is set up correctly. Go to step 6.

    If you receive an error, make sure that you have entered all the information correctly, and then clickTest Account Settingsagain. If all the information is correct and you continue to receive errors, go to the "Next Steps" section for more help.
  6. ClickNext, and then clickFinish.

Microsoft Outlook 2007 Click here to view or hide detailed information about changing Outlook 2007 account settings

  1. In Outlook 2007, click on theToolsmenu, and then clickAccount Settings.
  2. Click theE-mailtab, and then clickNew.
  3. Click to selectMicrosoft Exchange, POP3, IMAP, or HTTP, and then clickNext.
  4. Click to select theManually configure server settings or additional server typescheck box, and then clickNext.
  5. Click to selectInternet E-mail, and then clickNext.
  6. On the Internet E-mail Settings screen, type the following setting information:
    1. In theYour Namebox, type your name as you want it to be displayed to recipients.
    2. In theE-mail Addressbox, type your email address. For example, typeyourusername@msn.com.
    3. InAccount Type, selectPOP3.
    4. In theIncoming mail serverbox, typepop3.live.com.
    5. In theOutgoing mail server (SMTP)box, typesmtp.live.com.
    6. In theUser Namebox, type your MSN account name.
    7. In thePasswordbox, type your MSN password.
    8. Click to select theRemember Passwordcheck box, if you want to save it.
    9. Leave theRequire logon using Secure Password Authentication (SPA)check box unchecked.
    10. ClickMore Settings.
    11. Click theOutgoing Servertab, and then click to select theMy outgoing server (SMTP) requires authenticationcheck box.
    12. Click theAdvancedtab, and then click to select theThis server requires an encrypted connection (SSL)check box under IncomingServer (POP3).
      NoteTheIncoming Server (POP3)box should be set to port 995.
    13. SelectTLSforUse the following type of encrypted connectionunderOutgoing server (SMTP), and then clickOK.
      NoteTheOutgoing Server (SMTP)box should be set to port 25. If port 25 is blocked in the network or by your ISP, you can set SMTP port to 587.
  7. On the right side of the Internet E-mail Settings scree, clickTest Account Settings.

    If you do not receive errors, your email account is set up correctly. Go to step 8.

    If you receive an error, make sure that you have entered all the information correctly, and then clickTest Account Settingsagain.
    If all the information is correct and you continue to receive errors, go to the "Next Steps" section for more help.
  8. ClickNext, and then clickFinish.

Jan 20, 2017 | Computers & Internet

1 Answer

Xerox WC 3220 scan to e-mail problem with external smtp server(ISP). I am trying to configure the scanner to send mail. I follow up the instructions in the manual. When I try to test it I got smtp error ...


You can always find answers to your Xerox questions at www.xerox.com/support .

The 3220 does NOT support SSL, please verify if your email service is requiring SSL transmission. (Port 445 or 587 are indicators of SSL email requirements.) There are free email providers that will still send on port 25 without SSL. Xerox does not provide a list however so you will need to research these yourself.

Instructions for setup scan to email below:
Configure the Machine for Scan to E-mail
IMPORTANT: Obtain the following information from your e-mail service provider before configuring the machine for Scan to E-Mail.
  1. What is the host name or IP address of the SMTP server?
  2. What port number does that SMTP server require?
  3. Does the server require authentication login? If so, what format does the server expect the login? (Does the server require the full e-mail address or just the part before the @ sign?)
  4. Does the e-mail server require POP3 before SMTP authentication? If so, obtain the POP3 settings (POP3 host name or IP address, port number, and login name/password).
  5. Does the server require SSL or TLS encryption? If so, ask your e-mail provider to provide you with an e-mail server that does not use SSL or TLS encryption as the printer does not support SSL/TLS encryption for e-mail authentication.

    NOTES:
    • If you are provided with a new e-mail server to use, questions 1 - 7 will need to be answered again.
    • Xerox does not provide a list of e-mail providers that do not require SSL/TLS encryption for e-mail authentication.
    • If unable to find an e-mail service that does not require SSL or TLS encryption, See theRelated Items below for information on how to Install the Network Scan program for a Windows OS or how to Install the USB Scan Driver for a Macintosh OS. Once the scanned file is stored on your computer, it can then be e-mailed from your computer as an attached item/file in a new e-mail.
  6. What is the attachment size limit on the account on that server?
  7. What 'From' address will the printer use for Scan to E-mail? The From address should be a valid e-mail address for the e-mail server that the printer will use. Ask the e-mail provider if authentication is required if the login name (above) is allowed to be used for the From address the printer will use.

    If you do not know the answer to the questions above, contact the people that control the e-mail server you want the machine to use for Scan to E-mail. The following parties can provide you with additional assistance:
    • If the e-mail server is inside your company's network, contact the E-mail Server Administrator to obtain the required settings.
    • If the e-mail server is outside your company, contact the Technical Support for that e-mail service to obtain the required settings. This may be your Internet Service Provider (ISP), or a 3rd party E-mail Service Provider.
Configure the Machine's E-mail Settings Using CentreWare Internet Services (CWIS)
After you have obtained the above information, configure the machine's e-mail settings using CWIS.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to theProtocols folder to expand the list of options.
  4. Click on the [SMTP Server] link.
  5. Click on the [IP Address] or [Host Name] radio button.
  6. Enter the IP address or domain (host) name of the SMTP (e-mail) server in the field provided.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.

    NOTE: If using the domain (host) name, make sure DNS is enabled on the machine. By default, DNS is disabled. To enable and configure DNS settings, click on the Properties tab, click on the TCP/IP link under the Protocols folder, enter the required DNS settings for your network in the DNS/DDNS field, and then click on [Save Changes]. Contact your Network Administrator to obtain the correct DNS settings.
  7. Enter the port number used by the e-mail server, from 1 to 65535, in the field provided. The default port number is 25. If you use an IP address for the SMTP server, verify that the IP address for the server will not change.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.
  8. If authentication is required, insert a check mark in the SMTP Requires Authentication check box.
  9. In the SMTP Server Login Name field, enter the SMTP login name.
  10. In the SMTP Server Password field, enter the SMTP password and then retype the same password in the Verify Password field.
  11. If the E-mail server requires POP3 before SMTP authentication, continue with step 13. Otherwise skip to step 17.
  12. If POP3 before SMTP authentication is required, insert a check mark in the SMTP requires POP3 Before SMTP Authentication check box.
  13. In the POP3 Server and Port field, enter the IP address or domain (host) name of the SMTP (e-mail) server and the port number. The default port number is 110.
  14. In the POP3 Server Login Name field, enter the POP3 login name.
  15. In the POP3 Server Password enter the POP3 password and then retype the same password in the Verify Password field.
  16. Click on the [Save Changes] button.
  17. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  18. Click on the [E-mail] link.
  19. Click on the [E-mail Setup] link.
  20. In the Default [From:] Address field, enter the from E-mail address that the printer will use for sending E-mail.

    NOTE: If you do not want the from address that the printer will use to send E-mail to be automatically copied on any E-mail that is sent from the printer, make sure that the check box next to Always prompt for file format setup before scanning is not checked. Additionally, the following default settings can be set for Scan to E-mail:
    • Default Original Type - Available options are: Text, Text/Photo, and Photo
    • Default Scan Resolution - Available options are: 100 dpi, 200 dpi, and 300 dpi
    • Default Attachment Type - Available options are: PDF, TIFF - Multi Page, and TIFF - Single Page
    • Default Scan Color - Available options are: Mono, Gray, and Color
    • File Format Setup Prompt - Leave this box unchecked if you do not want to be prompted for the file format each time you Scan to E-mail.
    • Conformation Sheet - Available options are: On Errors Only, Always, and Off
  21. Click on the [Save Changes] button.NOTE: See the Related Items below for information on how to Scan to E-mail. When Scan to E-mail is successful, it is recommended to print a copy of the SMTP Server settings and E-mail Setup settings from CWIS for your records. If Scan to E-mail fails in the future, refer to these settings.
Configure Additional E-mail Security Settings (Optional)
For additional security when sending e-mails, the machine can be configured to require the sender to be authorized prior to using the machine's Scan to E-mail service. This is an optional security feature for Scan to E-mail and is disabled by default.
Authorized users for Scan to E-mail can be configured using CWIS. Up to 2,000 users can be registered.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  4. Click on the [User Authentication] link.
  5. Insert a check mark in the Enable Auth User check box to enable user authentication.
  6. If necessary, insert a check mark in the Enable Guest Account check box to allow guest access. If this option is enabled, enter a login name and password for the guest account in the fields provided.
  7. Click on the [Add] button to add new accounts.
  8. Enter a username, an authentication ID, a password and an e-mail address in the fields provided.
  9. Click on the [Save Changes] button. The user will be added to the User Authentication List.

Nov 04, 2013 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

I tried the scan to email feature of lexmark x544. I get an error message on the SMTP gateway. Is SMTP gateway the same as incoming and outgoing server?


SMTP is the outgoing mail server. If you're getting a error on the smtp gateway, please verify with email provider and check what is the correct outgoing mail server

For further assistance, please contact Lexmark Technical Support

Jun 07, 2011 | Lexmark X544dn All-In-One Laser Printer

1 Answer

WorkCenter M118 it stop sending scan over email. Insted of sending it print the NDR with error E11202


Solution : Make Sure the SMTP (Mail) Server is an Open Relay Server or Uses POP-Before-SMTP Authentication The mail server being used must be an Open Relay server or use POP before SMTP authentication. If the mail server being used requires SMTP authentication, the scan to e-mail process will fail. The WorkCentre is unable to access the mail server when SMTP authentication is required. Contact your Internet Service Provider (ISP) or System Administrator for additional information.
NOTE: The WorkCentre was designed to send e-mail through internal corporate mail servers. In most cases, if using your Internet Service Provider (ISP) mail server, the scan to e-mail process will fail because most ISP mail servers require SMTP authentication to send mail. Contact your ISP for additional information.

Feb 24, 2011 | Xerox WorkCentre M118 Black and White...

1 Answer

What is Network error (CE 02) thank you


Network Error CE-02 - this is where the machine cannot communicate with the SMTP Gateway / Mail Server for scanning. Check that you have a connection with the network and that you have the correct SMTP I.P address.

If you are using a host name for the mail server make sure that you have configured the DNS entries correctly.

Hope this helps.

Feb 01, 2011 | Sharp AR-M455N Copier

1 Answer

I'm trying to figure out how to scan a document and send it to email using an IKON (Canon) imagerunner C3220 copier? Is this possible?


The following steps will allow you to send and receive E-mail: 1. Make sure you have all of your TCP/IP information set up (IP address, Subnet Mask, Gateway, DNS Server (if one), Host Name, and Domain name of your Domain) before you begin.
2. Enter into the Network Settings and Select E-mail/I-Fax.
3. If you are setting this up for SMTP (Simple Mail Transport Protocol) to send E-mail and I-Fax, enter the IP address or Fully Qualified Domain Name (FQDN) of your mail server in the SMTP Server section. For example: mail_server.organization.company.com. Then enter the email address that will be the default sender in the SMTP Address field.
4. If you use POP3 and want to receive e- imageRUNNER mail and I-Faxes, fill in the IP address or FQDN of your POP3 server and the account added for the imageRUNNER-iR. The password is optional and needs to be entered if set on the e-mail account of the imageRUNNER-iR. Set the POP interval (how often the machine will log in and check for mail).
5. Reboot the device.
* Note - AUTHENTICATION ISSUES -
-If the SMTP mail server requires authentication for sending email, enter Encryption/Authentication login information (SMTP authentication via a username and password).
- For the models that do not support SMTP authentication, the administrator will need to set up a SMTP Relay.

Apr 14, 2010 | Canon imageRUNNER C3220 Color Copier

1 Answer

Scan to email gives server response error in home network. SMTP server tried by IP address and DNS name. Port 25 Authorisation POP for SMTP. The other authorisation types give a network error straight...


I've just discovered that Ricoh's built in software only works if your SMTP server sends out without picking up password or authentication.
Having same issue and it worked fine when it was behind corporate firewall with the same connection settings (IP address) as the SMTP server.
Once I changed web hosting - it won't recognize the SMTP server or any authentication methods. According to IKON (Ricoh support for the USA) - your SMTP server has to have "relay exception"

Feb 20, 2010 | Ricoh Aficio SP C222SF All-In-One Laser...

1 Answer

Brother MFC-7840W won't connect to gmail. DNS resolution error.


I'm pretty sure that the problem (though the machine indicating otherwise) is that gmail requires SSL, and the Scan to Email (server) doesn't support SSL. If this is the problem, you can easily check it out by trying to use some other mail, with another SMTP server, which doesn't require SSL.

Jun 13, 2009 | Brother MFC 6490CW InkJet Printer

5 Answers

I get an SMTP error when i try to emali from my Xerox Workcentre M20i. What can i do to scan or e-mail without being directly connected to the printer via parallel port or USB?


That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Jan 28, 2009 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Network Error on display


Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.

Sep 14, 2007 | Sharp AR-M277 Black and White Copier

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