Question about HP OfficeJet 7310 All-In-One InkJet Printer

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I keep getting Error message: Carriage Jam, Open Door, Clear carriage jam and then press Ok to continue. But, there is no paper caught in the jam. I can even send a piece through while rollers turn after pressing Ok... but the same message still pops back up.

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  • david29622 Sep 27, 2010

    You are a genius! My printer is up and running just as your advice stated.

    Thanks

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  • 2,777 Answers

This indicates a sensor malfunction on the printer. Have you tried unplugging the printer from the power source for a good 3 minutes, then plugging it back in? If it still doesn't clear it, you may need to find the warranty info on this printer, if you think it may still be under warranty. If you happened to purchase the printer with a major credit card (not a debit card) there is a good chance it may still be under the free extended warranty most credit cards place on electronics. Please contact your credit card company to inquire if they do this, and they will be able to file the claim and get you a refund for the printer.

Otherwise it may be time to get a new printer unfortunately... luckily an all-in-one printer is pretty inexpensive nowadays, for example this canon is in my opinion much better than that HP, and are known to have fewer issues like these, and is just $79 with free shipping and no tax:

http://www.amazon.com/gp/product/B002GP7Z6Y?ie=UTF8&tag=dependascient-20&linkCode=as2&camp=1789&creative=390957&creativeASIN=B002GP7Z6Y

Posted on Sep 27, 2010

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Click the link below to go to the hp printer support page for your printer paper jam. Pay special attention to the rear door , as many people miss that detail when clearing paper jams.Also , you can click on the troubleshooting link at the top of that page, followed by "solve a problem " in the drop down box to get answers for other problems,

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