Question about LG BD390 Blu-Ray Player

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Will not play blu-ray movie Date Night. I have tried 3 movies

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Will it play other movies? If so, your "Date Night" disc is almost certianly defective. Try it somewhere else

If not, the player has a problem. Try cleaning the laser with a laser lens cleaner (something like this: http://www.buy.com/prod/memorex-cd-dvd-laser-lens-cleaner-6-brush-drive-cleaner-memorex-cd-dvd/q/sellerid/11408470/loc/101/10340589.html) Blu-Ray is more sensitive to dust because of the thinner laser it uses. If that doesn't work, more likely than not the laser has died or requires adjustment.

[Just for the record, I had an early DVD player (I forgot the brand name) that would play every movie fine except "Stuart Little". This movie worked fine on other players, but not in mine. It would enter the menu>special features all by itself. Let us hope you are not experiencing a similar case.]

Posted on Sep 27, 2010

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  • drillsir Sep 29, 2010

    We just tried the SAME title on our LG BD 390. The disc would get thru the 20th Century Fox intro screen, then enter an endless loop while trying to load another 9 second sequence. We verified that the firmware on the device was the latest. This seems to be more of a compatibility issue with the player than a disc problem. The disc had no visible scratches or marks. Won't write it off as a disc problem but the BD 390 could be the culprit.

  • ITboykc Sep 29, 2010

    Yeah, that sounds a lot like what I was experiencing with my first DVD player with Stuart Little. Only way to know for sure is to try it in another player (Like the PS3). If it works there, it's likely the BD390.

  • jerum Sep 29, 2010

    I'm experiencing the exact same problem with my BD390. I tried to play Date Night and would play through all the previews but would not go into the disc menu. My current firmware version is BD.8.04.498. I learned that newer BD movies like Date Night have this copy protected encryption that needs to be decrypted. I was informed this decryptor was built in LG's newer firmware version 8.08.529. Unfortunately, my BD390 locks up (freezes) during this update via Wifi or USB. I called LG Tech Support and they were no help quickly insisting I send it in for service. He walked me through the reset and if that didn't fix the issue, that I had to send it in.

  • ITboykc Sep 29, 2010

    Sometime I wonder how this new DRM is supposed to help US...

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