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Getting unknown toner level message on a Dell1710. Will not print anything. Thanks Owen Locke

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  • olocke Sep 27, 2010

    Thanks, I'll give this a try.

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  • 823 Answers

Remove the toner cartridge from the printer and shake it. Does it have toner in it? Can you hear anything or does it feel heavy enough to believe that it is not empty?

Shaking also resituates the toner in the cartridge.

Turn the printer off. Put the toner cartridge back in it. Disconnect the printer from the computer and unplug the power supply for about 2 minutes. Plug the power back in first but dont turn it on yet. Connect to the computer and then turn the printer on. See if this gets rid of your error code.

If it doesnt get rid of the code, then replace the toner cartridge.

The problem is that the printer is not registering any toner inside the cartridge although the computer chip on the cartridge is saying that it is fairly new and should not be empty yet. When this happens, there is no other choice but to replace it.

Posted on Sep 27, 2010

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